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Service Management
Transition training
ISO/IEC 20000-1:2018 Lead ISO/IEC 20000-1:2018 Lead Auditor ISO/IEC 20000-1:2018 Transition
Implementer
Using a step-by-step approach, you’ll be guided If you are familiar with ISO/IEC 20000-1:2011 and
This course combines the ISO/IEC 20000-1:2018 through the entire audit process from initiation to interested in finding out more about the changes
Requirements and Implementing courses, with an follow-up in accordance with ISO 19011. You’ll gain for the updated standard, then this course will help
additional focus on leadership and management, the knowledge and skills to undertake and you identify the gaps in your current SMS. Learn
followed by an exam. This will provide you with an effectively lead a successful service management about the changes to the standard now its aligned
in depth understanding of the standard; the best systems audit and drive improvement. You’ll sit a 2 to the ISO high level structure and how to prepare
practice methods to implement the standard hour exam to test your knowledge and for transition.
within your organization and ensuring its understanding. Duration 1 day
effectiveness by teaching soft skills such as Duration 5 days
leadership, management, effective delegation,
problem solving and motivation.
Duration 5 days
ISO/IEC 20000-1:2018 Internal Auditor ISO/IEC 20000-1:2018 Auditor Transition ISO/IEC 20000-1:2018 Implementing
Changes
An internal audit is an essential element of an If you’ve already learnt how ISO/IEC 20000-1:2018
effective SMS, and by attending this course you’ll differs and are an ISO/IEC 20000-1:2011 Internal or Learn what is needed when transitioning a SMS
develop the auditing skills to help improve your Lead Auditor wanting the expertise to audit to the from ISO/IEC 20000- 1:2011 to ISO/IEC 20000-
organization’s SMS performance. You’ll learn how revised ISO/IEC 20000-1 SMS standard, then this 1:2018 so your organization can respond to
to assess and report on the conformity and course is for you. You will learn how to audit the changing service management trends and deliver a
effectiveness of an SMS based on ISO/IEC 20000- key differences between the standards. valuable service. Discover how to implement the
1:2018. You’ll also gain the skills to initiate an audit, Duration 1 day key differences in requirements between ISO/IEC
prepare and conduct audit activities, compile and 20000-1:2011 and ISO/IEC 20000-1:2018, and
distribute audit reports and complete follow-up develop a transition action plan.
activities.
Duration 1 day
Duration 2 days
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