Page 52 - BSI Training Brochure 2021
P. 52
Service Management
ISO/IEC 20000-1:2018
ISO/IEC 20000-1:2018
ISO/IEC 20000-1 is ideal for any service provider, large or ISO/IEC 20000-1:2018 Requirements ISO/IEC 20000-1:2018 Implementation
small, who wants to provide assurance in the quality of the You’ll learn about the ISO/IEC 20000-1 By attending this course you’ll discover how to
services they deliver. It’s commonly used for IT services, requirements and how to interpret and apply the implement an SMS based on ISO/IEC 20000-
key concepts and principles of the standard to 1:2018. Using a step-by-step approach with the aid
facilities management and business services to help ensure existing processes within your organization. of a toolkit, you’ll learn how to develop an
effective and resilient services in today’s changing service This course will help anyone involved in defining, implementation plan, create necessary
delivery environment. Internationally recognized, ISO/IEC planning, auditing, implementing or managing a documentation and implement your SMS. You’ll
20000-1 is the best practice framework for a service service management system (SMS) based on ISO/ follow a typical framework for implementing an
SMS based on ISO/IEC 20000-1:2018.
IEC 20000-1:2018.
management system that helps you to provide a consistent, Duration 1 day Duration 2 days
reliable service.
bsigroup.com/en-ZA I +27(0)12 004 0279 I bsi.za@bsigroup.com 52
