Page 39 - BSI

Service Management
ISO/IEC 20000-1:2018
Transition training
ISO/IEC 20000-1:2018 Transition
If you are familiar with ISO/IEC 20000-1:2011 and interested in finding out more about the changes for the updated standard, then this course will help you identify the gaps in your current SMS Learn about the changes to the standard now its aligned to the ISO high level structure and how to prepare for transition
Duration 1 day
ISO/IEC 20000-1:2018 Auditor Transition
If you’ve already learnt how ISO/IEC 20000-1:2018 differs and are an ISO/IEC 20000-1:2011 Internal or Lead Auditor wanting the expertise to audit to the revised ISO/IEC 20000-1 SMS standard, then this course is for you You will learn how to audit the key differences between the standards
In-house training
ISO/IEC 20000-1:2018 Senior Management Briefing
As a business leader, your commitment and support are crucial to
the success of your organization’s SMS This senior management briefing will help you to identify, discuss and understand the leadership requirements of information technology – service management,
as described in ISO/IEC 20000-1:2018 It will give you a better understanding of both your organization’s obligations and your personal responsibilities It will enable you to develop action plans for implementing key leadership activities
Duration 2 hours
ISO/IEC 20000-1:2018 Senior Management
Transition Briefing
As a business leader, your commitment and support are crucial to the success of your organization’s SMS This senior management briefing highlights the differences in top management leadership and commitment requirements between ISO/IEC 20000-1:2011 and
ISO 20000-1:2018 Through this you’ll gain a better understanding of both your organization’s obligations and your personal responsibilities It will enable you to develop action plans for implementing key leadership activities
Duration 2 hours
Duration
1 day
ISO/IEC 20000-1:2018 Implementing Changes
Learn what is needed when transitioning a SMS from ISO/IEC 20000- 1:2011 to ISO/IEC 20000-1:2018 so your organization can respond to changing service management trends and deliver a valuable service Discover how to implement the key differences in requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018, and develop a transition action plan
Duration 1 day
bsigroup.com/training I 0345 086 9000 I training@bsigroup.com
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