Page 38 - BSI

Service Management
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment Internationally recognized, ISO/IEC 20000-1 is the best practice framework for a service management system that helps you to provide a consistent, reliable service
ISO/IEC 20000-1:2018 Requirements
You’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization This course will help anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on
ISO/IEC 20000-1:2018 Duration 1 day
ISO/IEC 20000-1:2018 Implementation
By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018 Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS
You’ll follow a typical framework for implementing an SMS based
on ISO/IEC 20000-1:2018
Duration 2 days
ISO/IEC 20000-1:2018 Lead Implementer
This course combines the ISO/IEC 20000-1:2018 Requirements and Implementing courses, with an additional focus on leadership and management, followed by an exam This will provide you with an in depth understanding of the standard; the best practice methods to implement the standard within your organization and ensuring its effectiveness by teaching soft skills such as leadership, management, effective delegation, problem solving and motivation
Duration 5 days
ISO/IEC 20000-1:2018 Internal Auditor
An internal audit is an essential element of an effective SMS, and by attending this course you’ll develop the auditing skills to help improve your organization’s SMS performance You’ll learn how to assess and report on the conformity and effectiveness of an SMS based on ISO/IEC 20000-1:2018 You’ll also gain the skills to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities
Duration 2 days
ISO/IEC 20000-1:2018 Lead Auditor
Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with
ISO 19011 You’ll gain the knowledge and skills to undertake and effectively lead a successful service management systems audit and drive improvement You’ll sit a 2 hour exam to test your knowledge and understanding
ISO/IEC 20000-1:2018
Duration
5 days
38 bsigroup.com/training I 0345 086 9000 I training@bsigroup.com
performance
risk sustainability