Page 13 - BSI

Process and business improvement
In-house training
Process Mapping Toolbox towards Excellence
Learn the purpose of process mapping, the various approaches
for daily operation and process improvement, and how to apply process mapping effectively in your organization For any successful organization to sustain their business results in an ever-changing, customer focused and quality driven business environment, process mapping is a pre-requisite for day-to-day operations and overall business improvement
Duration 2 days Statistical Process Control
The best decisions are made by collecting and interpreting facts
and data SPC has an important role within continual process improvement, providing sound information upon which to make decisions It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs
Duration 2 days
Failure Mode and Effects Analysis (FMEA)
Fundamentals of Acceptance Sampling
An acceptance sampling method allows continuous control of
the quality of products It involves testing a batch of samples to determine if the proportion of units having a particular attribute exceeds a given percentage, and are thereby accepted or rejected This course will provide introductory guidance on the different types of acceptance sampling plans/quality tools and their benefits
Duration 1 day
The Art of Effective Customer Complaints
Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers This one-day training course aims to instil the art of customer complaint handling, and help to build customer loyalty to your business Identifying and resolving customer complaints using the appropriate techniques can turn your customer into a loyal one – and can turn the complaint into a business opportunity
Duration 1 day
Developing and Managing Key Performance Indicators
(KPIs)
A performance management process sets the platform for rewarding excellence by aligning departmental and individual accomplishments with the organization’s mission and vision This course incorporates balanced scorecard and performance management (KPI’s) concepts, giving you an understanding from setting strategies to developing teams/function objectives and KPI’s for individual appraisal
Prevention is always better than cure FMEA is a systematic method of identifying and investigating potential design or process weaknesses This course introduces FMEA, understanding it’s purpose, background and benefits You will be guided through how to implement FMEA within your organization and where is best to apply it
Duration 1 day Structured Problem Solving
Simple tools being used in conjunction with a systematic and structured problem solving process can solve company problems
and improve the quality of goods and services It is key to make sure that the problem cannot recur by understanding the root cause of the problem and implementing controls which prevent recurrence The application of the tools taught on this course within a problem solving roadmap will result in problems being solved permanently
Duration 2 days
Duration
2 days
bsigroup.com/training I 0345 086 9000 I training@bsigroup.com
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performance
risk
sustainability