BS ISO 22458 resources

An expert guide to help you understand ISO 22458 about the views and experiences of consumers in vulnerable situations, which is central to effective inclusive design. 

Learn more about how BS ISO 22458 works and how this standard could help your organization to improve inclusive service provision for all customers.

BSI invites you to the launch of the new international standard on Consumer Vulnerability. The event will be held on 5 May 2022. Find out more information and register now.

BSI launches the Inclusive Service Kitemark to help organizations demonstrate their commitment to vulnerable consumers.

There are underlying factors around consumer vulnerability that should be identified through understanding risk factors, awareness of behavioral triggers and a recognition of potential barriers caused by an organization's internal systems.

So, how do organizations identify these risks and what course of action could they take to ensure stakeholder demands are met?

“BSI verification is recognition of the positive steps being made by South East Water and its commitment to strive for excellent service for its customers” - Zoe Mcleod, Vulnerability Specialist and Independent Customer Challenge Group Chair