Nikki Stopford, BSI Consumer Forum Chair
Nikki has more than 20 years of experience in consumer research, publishing, advocacy and policy. She has held executive and non-executive positions and has significant strategic and organisational leadership experience.
Nikki is Chair of the British Standards Institute Consumer Forum. This brings together organisations at the forefront of empowering and protecting consumers in the UK to strengthen the consumer voice in standards by sharing emerging trends and data.
She has held executive leadership positions in corporate and non-profit sectors. She was Chief Operating Officer at Resolver, a well-known technology business operating in consumer complaints and dispute resolution markets. For 10 years she was Group Director of Research and Publishing at Which?, the UK’s largest independent consumer body.
Nikki is an Associate Fellow at the University of Sussex Business School where she has been investigating the development, commercialisation and adoption of emerging automation technologies in retail supply chains.
She has an excellent track record in using data-led techniques and strategies to shape business decisions, understand and give voice to consumers, and improve product design and service delivery.