TERMS AND CONDITIONS FOR TRAINING
1 INTRODUCTION
1.1 A copy of these Terms and all other documents which apply to the Customer’s purchase of training are available for the Customer to read at [www.bsigroup.com/training-terms-and- conditions-tw/].
1.2 If the Customer is a consumer (i.e. not purchasing the Training in the course of business, trade or profession, herein “consumer”) then nothing in these Terms will affect its statutory rights. If the Customer has any questions or complaints about the Training, please contact BSI.
2 DEFINITION AND INTERPRETATION
In these Terms, unless the context otherwise requires, the following expressions shall have the following meanings:
Acknowledgement E-mail has the meaning assigned to it at clause 3.3.
Agreement refers to a contract between the Customer and BSI for the purchase of Training, on the terms set out in the Booking Form and incorporating these Terms.
Booking Form refers to the In-House Training Booking Form or the Public Training Booking Form, in each case submitted by the Customer to BSI containing the details of the Customer and the Delegate(s) (if applicable), including contact details, billing information, as well as the Training requested.
BSI refers to the BSI entity stated in the Booking Form.
Business Day refers to a day other than a Saturday, Sunday or public holiday in Territory, when banks in the Territory are open for business.
Charges refers to the charges payable by the Customer for the Training in accordance with clause 6 (Charges and Payment).
Consumer has the meaning assigned to it at clause 1.2..
Course Confirmation E-mail has the meaning assigned to it at clause 3.4.
Customer refers to the person who is purchasing the Training from BSI.
Delegate(s) refers to the individual(s) attending the Training, which may be the Customer.
In-House Training refers to training that is conducted for the Customer online or at a physical location of the Customer’s choice (and accepted by BSI), and the training will be for a minimum number of Delegates.
In-House Training Booking Form refers to the hard-copy or soft-copy document (also referred to as a ‘proposal’) for booking In- House Training.
Public Training refers to training that is available to members of the public, including the Customer, either at a physical location or online, as detailed in the description of the Training.
Public Training Booking Form refers to the electronic document found online for booking Public Training.
Terms refers to these terms and conditions of purchase, together with the BSI privacy policy available at https://www.bsigroup.com.
Territory refers to the country or territory where BSI is established, as set out in the Booking Form.
Training refers to training services provided by BSI to the Customer, which is conducted either at a physical location or online.
Training Materials refers to any materials or documents provided or loaned by BSI to the Delegate(s), and includes both hard copies, soft copies and downloadable soft copy materials.
3 MAKING A BOOKING
3.1 Booking Public Training. To book Public Training, the Customer must complete and submit the online Public Training Booking Form, and specify the Public Training that the Delegate(s) requires. Advance payment of the Charges may be required at the point.
3.2 Booking In-House Training. To book In- House Training, the Customer must accept In-House Training Booking Form, which specifies the In-House Training that the Delegate(s) requires. Once the booking has been accepted in accordance with clause 3.3, instructions on making payment for the Charges will be sent to the Customer.
3.3 Acknowledgement of Booking. After the Customer has submitted the Booking Form,
BSI will acknowledge receipt by e-mail, which will contain key information about the relevant Training (the “Acknowledgement E-mail”). This does not mean that BSI has accepted the booking, and BSI will contact the Customer if the Customer’s booking has been rejected at any time, which may be
because: (a) an incomplete Booking Form has been submitted, or
(b) a Booking Form has been submitted with changes made to
the terms and conditions, or (c) an In-House Training Booking Form has not been signed and returned in time, or (d) the Delegate(s) do not meet the minimum requirements
(such as age) or possess the relevantprerequisites (such as qualifications) for the Training, or (e) for Public Training, the minimum number required for BSI to conduct the Public Training has not been met.
3.4 Acceptance of Booking.
(a) Once a booking is accepted, an email will be sent by BSI to the Customer, containing details of the Training including Training date(s) and time, instructions on how the Delegate(s) will attend the Training, and any other information that may be necessary, which will form part of the Agreement (“Course Confirmation E-mail”).
(b) If the Charges have not been paid at this point, BSI will provide instructions on how to make payment.
(c) If the Customer does not receive the Course Confirmation E-mail one week before the commencement of the Training or if the Customer has any questions, please contact BSI.
(d) Once BSI has sent the Course Confirmation E-mail, a legally binding contract will be formed between BSI and the Customer and BSI will be required to provide the Training.
4 SUPPLY OF THE TRAINING
4.1 BSI shall use reasonable endeavours to supply the Training to the Delegate(s) in accordance with these Terms in all material respects but reserves the right to change the content of any Training or Training Materials at any time and without notice.
4.2 BSI shall use reasonable endeavors to meet any specified training dates, but any such dates are subject to change.
4.3 BSI reserves the right to cancel or postpone the Training at any time, without incurring additional liability to the Customer. Unless the Customer agrees to the proposed dates for the postponed Training, if BSI is not able to supply the Training on the agreed date it shall notify the Customer, cancel the booking and offer (at BSI’s sole discretion) a full refund or a credit note.
5 CUSTOMER'S OBLIGATIONS
5.1 The Customer shall:
(a) provide reasonable co-operation with BSI in all matters relating to the Training;
and
(b) provide BSI, its employees, agents, consultants and subcontractors, with any
information which may be required by BSI in the organisation of the Training, including, but not limited to, details in respect of the Delegate(s) and ensuring
that such information is complete and accurate in all material respects.
5.2 Without the express written permission from BSI, the Customer shall not, and, where applicable, shall ensure that the Delegate(s) does not:
(a) record the Training in any way;
(b) reproduce, scan or copy, alter, modify, translate (in each case, whether in whole or in part) the Training Materials except for the sole purpose of completing theTraining; or permit the Training Materials (whether in whole or in part) to be reproduced, scanned, copied, combined with or become incorporated into any other materials.
5.3 For Training delivered online, the Customer shall ensure that it or, if applicable, theDelegate(s):
(a) is able to meet the basic technicalsystem requirements for hardware and
software as may be prescribed by BSI from time to time; and
(b) does not upload any content that infringes upon the rights of third parties, are in contravention of applicable law, or would lead to BSI being in contravention of applicable law.
5.4 Where Training is being delivered at the Customer’s (or, if applicable, a Delegate’s) premises, the Customer (or, if applicable, the Delegate) shall provide BSI with: (a) access, training space and any equipment necessary for the delivery of the Training; and (b) such facilities as are reasonably notified to the Customer (or, if applicable, the Delegate) in advance.
6 CHARGES AND PAYMENT
6.1 The Customer shall pay any invoice issued by BSI within 30 calendar days of the date of the invoice or prior to the Training taking place, whichever is earlier, to a bank account provided on the invoice by BSI. For Bookings completed online, the Customer shall make payment in accordance with the directions provided on the website to BSI, in the absence of which payment shall be made within 30 calendar days of the date of the invoice or prior to the Training taking place, whichever is earlier.
6.2 Notwithstanding clause 6.1, where the Booking is made less than 7 calendar days away from the date of Training, payment is due immediately.
6.3 Failure by the Customer to pay any Charges when they fall due may (at BSI's discretion) result in: (a) the allocation of the Delegate’s place in the Training to others; (b) BSI cancelling its Agreement with the Customer to provide the Training without incurring any liability; and/or (c) if the training has already been delivered to the Delegate(s), BSI withholding certifications that are due to the Customer having completed the Training.
6.4 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay BSI any sum due under this Agreement on the due date, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year or the highest rate allowed under the law, whichever is lower.
6.5 All sums payable to BSI under this Agreement: (a) are exclusive of goods and services tax, sales and services tax, value-added tax, and other like taxes (but not including such taxes levied on BSI as corporate income taxes), and the Customer shall in addition pay an amount equal to any taxes chargeable on those sums; and (b) shall be paid in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law).
6.6 Whilst BSI takes reasonable care and skill to ensure that the prices of the Training are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the Training that has been booked by the Customer, BSI will notify the Customer and the Customer may either (a) reconfirm the booking at the correct price, or (b) cancel the booking. In this instance, if BSI notifies the Customer and does not receive a response, the booking will be cancelled.
7 CANCELLATION
7.1 Public Training. The Customer may cancel its registration for a Public Training on 30 calendar days’ written notice to BSI. Public Training may not be cancelled within 30 days of the start date of the Public Training.
7.2 In-House Training. The Customer may cancel or postpone the In-House Training by giving no less than 30 calendar days before the In-House Training by giving written notice to BSI at the email set out in the Acknowledgement E-mail. In-House Training may not be cancelled or rescheduled within 15 calendar days before the start date of the In-House Training. Where In-House Training is postponed, it shall be within 60 calendar days of the original date. The Customer may substitute any Delegate by giving no less than 15 calendar days before the In-House Training by giving written notice to BSI at the email set out in the Acknowledgement E-mail.
7.3 If the Customer is exercising its right to cancel the Training in accordance with clauses 7.1 and 7.2 above, BSI may deduct from any refund an amount for the supply of the Training for the period for which it was supplied, ending with the time when the Customer notified BSI of its wish to cancel. The amount deducted will be in proportion to the Training already provided, in comparison with the full Training agreed to be provided. Where Training Materials have been sent to the Delegate(s) for Training delivered online, the Training may not be rescheduled and the Charges for such Training are non-refundable.
7.4 Consumer Cancellation Rights. This clause applies only to a Customer who is also a consumer (i.e., not purchasing the Training in the course of business, trade, or profession):
(a) Without prejudice to the rights in clauses 7.1 and 7.2, the Customer has a right to cancel its order for the Training within 14 calendar days without giving any reason. The cancellation period will expire after 14 calendar days from the date on which the Course Confirmation E-mail was received.
(b) If the Customer decides to cancel the Training in accordance with clause 7.4(a), BSI will reimburse the Customer for all Charges which BSI has received from the Customer in relation to such Training. However, if the Customer has booked the Training to begin during the 14-day cancellation period and later decides to cancel, the Customer shall be liable to pay for the full costs of the Training.
(c) If the Customer wishes to cancel the Training, the Customer must inform BSI of its decision to cancel the Training by a clear statement sent by post or e-mail, which shall include the Customer’s name, address, training name, training date, and other such details as relevant for BSI to determine the relevant booking information.
(d) To meet the cancellation deadline, it is sufficient for the Customer to send its notice of cancellation before the cancellation period has expired. If the Customer sends BSI a notice of cancellation by post, BSI advises the Customer to keep proof of postage.
(e) BSI will make the reimbursement without undue delay, and no later than 14 calendar days after the day on which BSI is informed about the Customer’s decision to cancel the booking, or 30 calendar days after the date BSI receives back from the Customer any Training Materials supplied to the Customer, whichever is later.
(f) BSI will make the reimbursement using the same means of payment as the Customer used for the initial transaction, and unless the Customer has expressly agreed otherwise, the Customer will not incur any fees as a result of the reimbursement. BSI may withhold reimbursement until it has received any Training Materials back or the Customer has supplied evidence of having sent the Training Materials back, whichever is the earliest.
7.5 Where a Delegate fails to attend all or part of any Training, full payment of the Charges shall be required, and there will be no refunds.
8 INTELLECTUAL PROPERTY RIGHTS
8.1 All intellectual property rights in or arising out of or in connection with the Training, including any associated Training Materials, shall remain the property of BSI or its licensor. BSI grants the Delegates a perpetual, non-exclusive, non-transferable, royalty-free licence to use the Training Materials solely for the purpose of receiving the Training and personal academic use. The Customer shall not, and shall ensure that the Delegate(s) does not, in respect of the Training Materials: (a) commercially exploit it, (b) sublicense it to any third party, or (c) use it for the benefit of any other persons.
8.2 As between the parties, the Customer shall own all rights, title, and interest in and to all of the Customer’s data.
8.3 For purposes of this clause 8, “intellectual property rights” means patents, trademarks, trade names, design rights, copyright, confidential information, rights in know-how, and other intellectual property rights, in each case whether registered or unregistered, including applications for the grant of any of the foregoing and all rights or forms of protection having equivalent or similar effect to any of the foregoing, which shall subsist anywhere in the world.
9 DATA PROTECTION
BSI processes and stores the Customer’s personal data in accordance with BSI’s privacy policy at https://www.bsigroup.com/.
10 LIMITATION OF LIABILITY
10.1 Nothing in this Agreement limits or excludes liability for: (a) death or personal injury caused by BSI’s negligence; (b) fraud or fraudulent misrepresentation; and (c) any liability which cannot legally be limited or excluded.
10.2 Subject to clause 10.1, BSI shall only be liable to the Customer for losses which the Customer suffers as a direct result of BSI’s breach of these Terms and which are reasonably foreseeable. A loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both BSI and the Customer knew it might happen, for example, if the Customer discussed it with BSI during the sales process. BSI shall not be liable for any other losses.
10.3 Subject to clause 10.1, BSI’s liability to the Customer (for all claims in aggregate) for claims made in contract (including under any indemnity or warranty), in tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement shall not exceed the total Charges paid or payable by the Customer for the Training.
10.4 If the Customer is not a consumer (i.e., purchasing the Training in the course of business, trade, or profession), BSI shall not have any liability to the Customer, whether in contract (including under any indemnity or warranty), in tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement for: (a) loss of profit; (b) loss of revenue; (c) loss of anticipated savings; (d) loss, destruction, or corruption of data; (e) loss of contract, business, or opportunity; (f) loss of opportunity, goodwill, or reputation; (g) business interruption; (h) wasted expenditure; and (i) any indirect or consequential loss or damage of any kind howsoever arising.
10.5 This clause 10 shall survive termination of the Agreement.
11 CONFIDENTIALITY
Each party may be given access to confidential information from the other party in order to perform its obligations under the Agreement. A party’s confidential information shall not be deemed to include information that:
(a) is or becomes publicly known other than through any act or omission of the receiving party;
(b) was in the other party's lawful possession before the disclosure;
(c) is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
(d) is independently developed by the other party, which independent development can be shown by written evidence.
11.2 Subject to clause 11.3, each party shall hold the other's confidential information in confidence and not make the other's confidential information available to any third party, or use the other's confidential information for any purpose other than the implementation of the Agreement.
11.3 A party may disclose confidential information to the extent such confidential information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 11.3, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
11.4 The Customer acknowledges that its information may be used by BSI on an anonymous basis including without limitation compiling and publishing reports.
11.5 The above provisions of this clause 11 shall survive termination of the Agreement, however arising.
12 TERMINATION
12.1 BSI may terminate the Agreement immediately in the following circumstances:
(a) the Customer does not, within a reasonable time of BSI requesting, provide BSI with information that is necessary to provide the Training;
(b) the Customer commits a material breach of any term of the Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 calendar days after being notified in writing to do so;
(c) the Customer does not, on the agreed date or timeframe, allow BSI to provide the Training;
(d) the Customer takes any step or action in connection with its entering administration, provisional liquidation, bankruptcy or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
(e) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
(f) the Customer does not, if required, allow BSI to access the agreed location for the In-House Training to provide the Training.
12.2 The Customer may terminate the Agreement in the following circumstances:
(a) if the Training purchased was misdescribed (however, the Customer may alternatively choose to get the Training re-performed or to get some or all of the Charges back);
(b) if BSI has informed the Customer of an upcoming change to the Training or these Terms which the Customer does not agree with (see clause 15.1 (Variation));
(c) BSI has told the Customer about a mistake in the Charges for the Training the Customer has purchased and the Customer does not wish to proceed (see clause 6.6 (Charges and payment));
(d) there is a risk that performance of the Training may be significantly delayed because of events outside the control of BSI; and
(e) BSI has notified the Customer that it has suspended supply of the Training; or
(f) if it wishes to exercise its right to cancel the Agreement in accordance with clause 7.
12.3 Without affecting any other right or remedy available to it, BSI may terminate the Agreement with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Agreement on the due date for payment. If BSI terminates the Agreement for this reason, BSI will refund any Charges paid in advance where the Training and Training Materials have not been provided, but BSI may deduct or charge the Customer reasonable compensation for the net costs incurred by BSI as a result of the Customer breaching the terms of the Agreement.
13 CONSEQUENCES OF TERMINATION
13.1 Where BSI terminates the Agreement in accordance with clause 12.1:
(a) the Customer shall return, destroy and delete (as applicable) all the Training Materials that had been provided by BSI; and
(b) the license under clause 8.1 shall terminate.
13.2 On termination or expiry of the Agreement for any reason, any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after termination of the Agreement shall remain in full force and effect.
13.3 Termination of the Agreement shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.
14 FORCE MAJEURE
BSI shall have no liability to the Customer under the Agreement if it is prevented from or delayed in performing its obligations under the Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lockouts or other industrial disputes (whether involving the workforce of BSI or any other party), pandemics or epidemics, failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, provided that the Customer is notified of such an event as soon as practicable, and its expected duration.
15 VARIATION
15.1 BSI reserves the right to amend the Agreement if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Training. In these circumstances, BSI shall notify the Customer and explain the changes. A copy of the updated version of the Terms can be found on the BSI website or is available on request from BSI.
15.2 Subject to clause 15.1, no variation of the Agreement shall be effective unless it is in writing and signed by BSI and the Customer (or their authorised representatives).
16 WAIVER
No failure or delay by a party to exercise any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
17 SEVERANCE
If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Agreement.
18 ENTIRE AGREEMENT
18.1 The Agreement shall constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
18.2 Each party acknowledges that in entering into the Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement.
19 ASSIGNMENT AND SUBCONTRACTING
19.1 The Customer shall not, without the prior written consent of BSI, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement, such consent may be withheld in BSI's sole discretion.
19.2 BSI may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement.
20 NO PARTNERSHIP OR AGENCY
Nothing in the Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power.
21 LANGUAGES
These Terms are only available in English. No other languages will apply to these Terms or any agreements.
22 THIRD PARTY RIGHTS
The Agreement does not confer any rights on any person or party (other than the parties to the Agreement and, where applicable, their successors and permitted assigns).
23 NOTICES
23.1 Any notice required to be given under the Agreement shall be in writing and shall be delivered by hand or sent by post or email to the other party at its address set out in the Booking Form, or such other address as may have been notified by that party for such purposes.
23.2 A correctly addressed notice sent by prepaid first-class (or equivalent) post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by email shall be deemed to have been received at the time of transmission (as shown by the time sent in respect of an email).
24 GOVERNING LAW
The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The interpretation of legislation to include subordinate, amended or re-enacted legislation is not implied so should be specified.
25 JURISDICTION
Each party irrevocably agrees that the courts of London shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).
26 RIGHTS OF THIRD PARTIES
A person who is not a Party to this Agreement shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 to enforce rights or benefits under these Terms or any Agreement entered into between BSI and the Customer.
27 CONSUMER RIGHTS ACT
Where the Customer is a consumer (i.e. not purchasing the Training in the course of business, trade or profession) and any provision or part-provision is found to be unfair for the purposes of the Consumer Rights Act 2015, then that provision or part-provision shall be read down to ensure it is not unfair. If it is not possible to read down that provision or part-provision, then clause 17 (Severance) will apply.
Territory-specific Amendments – Taiwan.
Where the Customer is in Taiwan, the following provisions apply in place of the above provisions:
21 LANGUAGES
These Terms are available in both English and Chinese. In case of contradiction between the languages, Chinese will supersede.
23 NOTICES
23.2 A correctly addressed notice sent by prepaid first-class (or equivalent) post or recorded delivery post shall be deemed to have been received at the time when such post reaches the other party. A notice sent by email shall be deemed to have been received at the time of transmission (as shown by the time sent in respect of an email).
24 GOVERNING LAW
The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The interpretation of legislation to include subordinate, amended or re-enacted legislation is not implied so should be specified.
25 ARBITRATION
Any dispute, controversy, difference or claim arising out of, relating to, or in connection with these Terms and Conditions for Training, or the breach, termination or invalidity thereof, shall be finally settled by arbitration referred to the Chinese Arbitration Association, Taipei (the “Association”) in accordance with the Taiwan Arbitration Law and the Association's arbitration rules. The place of arbitration shall be Taipei, Taiwan. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.
26 RIGHTS OF THIRD PARTIES
A person who is not a Party to this Agreement shall have no rights pursuant to the English Contracts (Rights of Third Parties) Act 1999 or any applicable law of Taiwan to enforce rights or benefits under these Terms or any Agreement entered into between BSI and the Customer.
27 CONSUMER RIGHTS ACT
Where the Customer is a consumer (i.e. not purchasing the Training in the course of business, trade or profession) and any provision or part-provision is found to be unfair for the purposes of the English Consumer Rights Act 2015 or the Taiwan Consumer Protection Act, then that provision or part-provision shall be read down to ensure it is not unfair. If it is not possible to read down that provision or part-provision, then clause 17 (Severance) will apply.
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教育訓練條款
1 前言
1.1 本條款和所有其他適用於客戶購買教育訓練之文件在[http://www.bsigroup.com/training-terms-and- conditions-tw/]中可供客戶閱讀。
1.2 如果客戶是消費者（即非依業務、行業或專業購買教育訓練，下稱「消費者」），則本條款中之任何內容均不會影響其法定權利。如果客戶對教育訓練有任何疑問或投訴，請聯繫 BSI。
2 定義與解釋
在本條款中，除非上下文另有要求，否則以下詞彙
應具有以下含義：
確認電子郵件係屬第 3.3 條所指含義。
本契約係指客戶與 BSI 間為購買教育訓練根據訂購單所列條款並包含本條款之契約。
訂購單係指內部教育訓練訂購單或公開教育訓練訂購單，在於各情況下，客戶均應將訂購單提交給 BSI，包含客戶及其代表（如適用）之詳細資料，包括聯絡詳細資料方式，帳單資料及教育訓練所需者。
BSI 係指訂購單中所述之 BSI 公司。
營業日係指於該區域內銀行營業之非星期六、星期日或國定假日之日。
費用係指客戶依第 6 條（費用及付款）應付的教育訓練費用。
消費者係屬第 1.2 條所指含義。課程確認電子郵件係屬在第 3.4 條所指含義。客戶係指從 BSI 購買教育訓練者。
課程確認電子郵件係屬在第 3.4 條所指含義。
客戶係指從 BSI 購買教育訓練者。
代表係指參加教育訓練之個人，其可能為客戶本人。
內部教育訓練係指在網路上或在客戶選擇的實體地點（並經 BSI 同意）為客戶進行之教育訓練，且此教育訓練將提供予一定最少人數之代表。
內部教育訓練訂購單係指用於訂購企業內部教育訓練之實體文件或電子檔案（亦稱「提案」）。
公開教育訓練係指於實體地點或線上提供給公眾
（包括客戶）的教育訓練，如教育訓練說明中所述。
公開教育訓練訂購單係指在線上所得之用於預訂公開教育訓練之電子文件。
本條款係指此些購買條款和條件及
https://www.bsigroup.com 上之 BSI 隱私政策。
地區係指訂購單中所列設立 BSI 之國家或地區。
教育訓練係指 BSI 向客戶提供的教育訓練服務，得在實體地點或線上進行。
教育訓練教材係指 BSI 提供或借予代表之任何材料或文件，且包括實體文件、電子檔案及可下載之電子檔案材料。
3 訂購
3.1 訂購公開教育訓練。欲訂購公開教育訓練，客戶應填寫並提交線上公開教育訓練訂購單，並表明代表需要之公開教育訓練。為了保留在公開教育訓練之名額，得要求在提交表單時預先支付費用。
3.2 訂購內部教育訓練。欲訂購內部教育訓練，客戶應接受內部教育訓練訂購單（載明代表需要之內部教育訓練）。當訂購依第 3.3 條被接受後，支付費用之付款指示將發送予客戶。
3.3 訂購確認收悉。客戶提交訂購單後，BSI 將以電子郵件確認收悉，電子郵件內將含教育訓練相關之重要資料（「確認電子郵件」）。這並不意味著 BSI 已接受訂購，倘客戶的訂購在任何時候被拒絕，BSI 將與客戶連絡，遭到拒絕可能係因：
（a）提交不完整之訂購單，或（b）提交之訂購單變更條款和條件，或（c）內部教育訓練訂購單未及時簽署並交回，或（d）代表未符合最低要求（例如年齡）或未具備進行教育訓練之相關先決條件（例如資格），或（e）就公開教育訓練而言，並未達到 BSI 進行公開教育訓練所需之最低人數。
3.4 接受訂購。
（a）一旦接受訂購，BSI 將向客戶發送一封電子郵件，內含教育訓練之詳細資料，包括教育訓練日期及時間、代表將如何參加教育訓練之指示及其他可能必要的資料，這些資料將構成本契約之一部（「課程確認電子郵件」）。
（b）倘客戶在此時尚未支付費用，BSI 將提供如何付款之指示。
（c）倘客戶於教育訓練開始前一周尚未收到課程確認電子郵件或客戶有任何疑問，請聯絡 BSI。
（d）一旦 BSI 發送課程確認電子郵件，BSI 及客戶間將形成具有法律拘束力之契約，且 BSI 應提供教育訓練。
4 提供教育訓練
4.1 BSI 應依本條款盡合理之努力，於所有重要方面對代表提供教育訓練，但保留隨時更改任何教育訓練或教育訓練教材內容之權利，且無需另行通知。
4.2 BSI 應盡合理之努力達到任何已指定之教育訓練日期，但任何此類日期均可能變更。
4.3 BSI 保留隨時取消或延後教育訓練之權利，且不對客戶產生額外之責任。倘 BSI 不能在約定日期提供教育訓練，除客戶同意將教育訓練延後至建議之日期，BSI 應通知客戶、取消訂購，並提供全額退款或折讓單（由 BSI 自行決定）。
5 客戶義務
5.1 客戶應：
（a）於有關教育訓練之所有事項上提供 BSI 合理之合作；及
（b）向 BSI、其員工、代理人、顧問和承包商提供 BSI 組織教育訓練可能需要之任何資料，包括但不限於代表之詳細資料，並確保這些資料在所有重要方面皆屬完整及正確。
5.2 未經 BSI 明示書面許可，客戶不得且（如適用）應確保代表不會：
（a）以任何方式錄（音或影）教育訓練；
（b）重製、掃描或複製、更改、修改、翻譯（在各種情況下，無論是全部還是部分）教育訓練教材，但單純基於完成教育訓練之唯一目的者除外；或。
（c）允許將教育訓練教材（無論是部分還是全部）進行重製、掃描、複製、與其他任何材料合併或併入其他材料。
5.3 對於線上提供之教育訓練，客戶應確保其本身或（如適用）代表：
（a）得符合 BSI 不時指定的硬體及軟體之基本技術系統要求；及
（b）不上傳任何侵犯第三人權利、違反可適用法律或導致 BSI 違反可適用法律之內容。
5.4 如果教育訓練是在客戶之（或，如適用，代表之）處所進行，則客戶（或，如適用，代表）應提供 BSI：（a）為提供教育訓練所需之途徑、教育訓練空間及所需之任何設備；及（b）事先合理通知客戶（或（如適用）代表）之設施。
6 費用與付款
6.1 客戶應在發票日期後 30 個日曆天內或在教育訓練開始之前（以較早者為準），就 BSI 開具之發票，支付費用至 BSI 於發票上提供之銀行帳戶。對於線上完成之訂購，客戶應依網路上提供之指示付款予 BSI，若無，則應在 BSI 開具發票日後 30 個日曆天內或在教育訓練開始之前（以較早者為準）支付費用。
6.2 雖有第 6.1 條之約定，倘在距教育訓練日期不到 7 個日曆天內訂購者，應立即付款
6.3 如果客戶未支付任何到期之費用，可能導致以下結果（由 BSI 自行決定）：
（a）代表在教育訓練之名額將分配予其他人；
（b）BSI 取消與客戶間提供教育訓練之本契約，且
不承擔任何責任；及/或
（c）如果已提供教育訓練予代表，BSI 將扣留客戶因已完成教育訓練而得之憑證。
6.4 在不損害其可能擁有之任何其他權利或救濟情況下，倘客戶未能在到期日向 BSI 支付依本契約應支付的任何款項，客戶應支付逾期款項自到期日起至支付逾期款項為止之利息（無論在判決前 後）。本條約定利息係按日以每年 4％的利率或法律允許的最高利率計算（以較低者為準）。
6.5 依本契約應支付予 BSI 之所有款項：
（a）不包括商品及服務稅、銷售及服務稅、增值稅和其他類似之稅（但不包括向 BSI 徵收之企業所得稅），且客戶應另外支付因這些款項可徵收之任何稅款之相等金額；及
（b）應全額支付，不得有任何抵銷、反請求、扣除或預扣（非法律規定之任何稅收扣除或預扣）。
6.6 雖然 BSI 會採取合理注意及技術以確保教育訓練之價格正確，但有時可能會發生錯誤。倘發現客戶訂購之教育訓練價格有誤，BSI 將通知客戶且客戶得（a）以正確的價格重新確認訂購，或（b）取消訂購。在此種情況下，倘 BSI 通知客戶但未收到回覆，則訂購將取消。
7 取消
7.1 公開教育訓練。客戶得向 BSI 發出 30 個日曆天之書面通知取消其公開教育訓練之註冊。公開教育訓練開始之日起 30 個日曆天內不得取消。
7.2 內部教育訓練。客戶得於內部教育訓練前 30 個日曆天以上利用電子郵件向確認電子郵件中所列之電子郵件地址對 BSI 發出書面通知取消或延 後。於內部教育訓練開始之日起前 15 日曆天內，不得取消或改期。內部教育訓練延後之日期應在 原先日期之 60 個日曆天內。客戶得於內部教育 訓練前 15 個日曆天以上利用電子郵件向確認電子郵件中所列之電子郵件地址對 BSI 發出書面通知更換任何代表。
7.3 倘客戶依前述第 7.1 條和第 7.2 條行使取消教育訓練之權利，BSI 得從退款中扣除教育訓練期間中其提供教育訓練之金額，該期間之結束以客戶通知 BSI 其欲取消時為準。扣除金額將依已提供之教育訓練占合意提供之完整教育訓練之比例計算。當線上提供教育訓練教材已發送予代表，則教育訓練不得改期且此教育訓練費用不得退還。
7.4 消費者之取消權利。本條款僅適用於同時亦屬消費者之客戶（即非依業務、行業或專業購買教育訓練）：
（a）在不損害第 7.1 和 7.2 條權利之前提下，客戶有 權不附理由在 14 個日曆天內取消教育訓練之訂購。取消之期限自收到課程確認電子郵件之日起 14 個日曆天到期。
（b）倘客戶決定根據第 7.4 條（a）取消教育訓練， BSI 將償還關於教育訓練向客戶收取之所有費 用。但，倘客戶訂購之教育訓練是於 14 天之取消期內開始，且之後決定取消，客戶應負擔教育訓練之所有費用。
（c）倘客戶希望取消教育訓練，客戶應以將取消教育訓練之決定以郵寄或電子郵件方式發送明確聲明予 BSI，其中應包括客戶姓名、地址、教育訓練名稱、教育訓練日期及其他相關的詳細資料，以便 BSI 確定相關訂購資料。
（d）為符合取消之期限，客戶於取消期限到期前發出其取消之通知已足。倘客戶以郵寄方式向 BSI發送取消通知，BSI 建議客戶保留郵資證明。
（e）BSI 不會不當地延遲償還款項，且不晚於 BSI 經客戶告知取消訂購決定之日後之 14 個日曆天，或 BSI 收到客戶退還已提供之任何教育訓練教材之日後之 30 個日曆天，以較晚者為準。
（f）BSI 將使用與客戶首次交易之相同付款方式償 還款項，且除非客戶另有明確同意，客戶不會因款項之償還而另生任何費用。BSI 得拒絕償還款項，直到 BSI 收到任何教育訓練教材或客戶提供已寄還教育訓練教材之證據（以最早之日期為準）。
7.5 倘代表未能參加全部或部分教育訓練，應支付全額費用且不予退款。
8 智慧財產權
8.1 教育訓練產生或相關之所有智慧財產權，包括任何相關的教育訓練教材，應屬 BSI 或其授權人之財產。 BSI 授予代表永久、非專屬、不可轉讓、免授權費之授權，僅限於接受教育訓練及個人學術使用之目的而使用教育訓練教材。客戶不得且應確保代表不會對於教育訓練教材：（a） 為商業利用，（b） 將之再授權予任何第三方，或（c）為其他任何人之利益使用之。
8.2 在契約雙方之間，客戶應對其所有資料擁有全部權利、所有權及利益。
8.3 為第 8 條之目的，「智慧財產權」係指專利、商標、營業名稱、設計權、著作權、機密資料、對 know-how 之權利和其他智慧財產權，無論已註冊或未註冊且包括申請授予上述任何一項權利，及與在世界各地存在與前述任何一項權利具有同等或類似功用之所有權利或保護形式。
9 資料保護
BSI 根據 BSI 的隱私權政策（https://www.bsigroup.com/）處理及儲存客戶之個人資料。
10 責任限制
10.1 本契約中之任何內容均不限制或排除以下責任：
（a）由於 BSI 的過失而致之死亡或人身傷害；
（b）詐欺或詐欺性虛偽之陳述；及
（c）法律上不得限制或排除之任何責任。
10.2 除第 10.1 條另有約定外，BSI 僅就因 BSI 違反本條款而直接造成客戶合理可預見之損失對客戶負責。損失可預見係指若損失明顯地會發生，或於契約訂立時，BSI 和客戶都知道可能發生損失，例如，倘客戶於銷售過程中與 BSI 討論損失，BSI 即不對任何其他損失負責。
10.3 除第 10.1 條另有約定外，BSI 對於因契約（包括任何賠償或保證）、侵權行為（包括過失）、違反法定義務，或其他因本契約或本契約相關所生之請求而對客戶所負之賠償責任（針對所有請求）不得超過客戶為教育訓練支付或應付之費用總額。
10.4 倘客戶並非消費者（即依業務、行業或專業購買教育訓練），則 BSI 對客戶無論是契約（包括任何賠償或保證）、侵權行為（包括過失）、違反法定義務，或其他因本契約或與本契約相關所生之：（a） 利潤損失； （b）收益損失；（c）預期節省之損失； （d）資料之滅失、破壞或損壞； （e）契約、業務或機會之損失； （f）機會、商譽或聲譽之損失；（g） 業務中 斷； （h）花費之支出；及（i）無論如何產生之任何間接或衍生性損失或損害均不負責。
10.5 第 10 條在本契約終止後仍然有效。
11 保密
11.1 為了履行本契約之義務，契約之一方得自他方取得機密資料。契約一方之機密資料應視為不包含以下資料：
（a）該資料非透過接受方之作為或不作為即已為公眾所知或為公眾所知；
（b）該資料在揭露前為另一方合法擁有；
（c）該資料由不受揭露的限制之第三方合法地揭露予接收方；或
（d）由另一方獨立開發，且該獨立開發得通過書面證據表明。
11.2 除第 11.3 條另有約定外，任一方均應就另一方之機密資料保密，且不得將他方之機密資料提供給任何第三方，或將他方之機密資料使用於非為履行本契約之任何目的。
11.3 一方得在法律、任何政府或其他監管當局或法院或其他具有管轄權之當局要求揭露機密資料之程度內揭露機密資料，但在法律允許之範圍內，其盡可能多向他方發出有關該揭露之通 知，且當不禁止揭露通知及該揭露係依第 11.3條發出之情況下，其將他方關於該揭露內容之合理要求納入考慮。
11.4 客戶同意 BSI 得以匿名方式使用其資料，包括但不限於編輯和發布報告。
11.5 前述第 11 條約定在本契約終止後仍然有效，無論終止原因為何。
12 終止
12.1 BSI 於下列情況下得立即終止本契約：
（a）客戶在 BSI 要求的合理時間內未給予 BSI 提供教育訓練所需之資料；
（b）客戶重大違反本契約之任何條款，且該違約情事無法補正，或（倘得補正）其未能在受書面通知後 30 個日曆天期間內補正該違約情事；
（c）客戶在約定的日期或時間範圍內，不允許 BSI提供教育訓練；
（d）客戶採取與進入管理程序、臨時清算、破產或與其債權人達成協議或安排（非債務重整）、已清算（無論是自願還是依法院命令進行，除非係出於債務重整的目的）、其任何資產經指定接管人或停止經營業務有關之任何步驟或行動，或，倘於其他司法管轄區採取步驟或行動，則是在相關司法管轄區中任何之類似程序；
（e）另一方暫停或威脅要暫停，或停止或威脅停止其全部或主要部分之業務；或
（f）客戶不允許 BSI（如需要）進入內部教育訓練之約定地點提供教育訓練。
12.2 客戶於以下情況得終止本契約：
（a）倘購買的教育訓練有描述錯誤之情況（但客戶得另行選擇重新進行教育訓練或取回部分或全部費用）；
（b）倘 BSI 已將教育訓練或本條款將變更之部分通知客戶但客戶並不同意（請參第 15.1 條（變更））；
（c）BSI 已告知客戶，客戶購買的教育訓練費用有誤，且客戶無意繼續進行（請參第 6.6 條 （費用和付款））；
（d）因有 BSI 無法控制的事件而產生可能嚴重延遲教育訓練執行之風險時；及
（e）BSI 已通知客戶，BSI 已暫停提供教育訓練；或
（f）倘客戶欲依第 7 條行使取消本契約之權利。
12.3 在不影響其任何其他權利或救濟之情況下，如果客戶未能在付款之到期日支付依本契約應支付之任何款項，BSI 得立即發出書面通知予客戶終止本契約。倘 BSI 因此原因終止本契約，就尚未提供教育訓練和教育訓練教材之部分，BSI將退還任何預付費用，但就其因客戶違反本契約所支出之淨費用，BSI 得扣除之或向客戶收取合理賠償。
13 終止之效果
13.1 當 BSI 依第 12.1 條終止本契約：
（a）客戶應退還、銷毀和刪除（如適用）BSI 已提供之所有教育訓練教材；及
（b）第 8.1 條之授權應終止。
13.2 本契約因任何原因終止或期限屆至時，本契約中任何明示或默示在本契約終止時或之後生效或繼續生效之約定，仍完全有效。
13.3 本契約之終止不影響契約雙方至終止之日為止所生之任何權利、救濟、義務或責任，包括於本契約終止之日或之前，因違反本契約而存在之請求賠償之權利。
14 不可抗力
倘 BSI 因超出其合理控制範圍之行為、事件、疏忽或事故，包括但不限於罷工、閉廠或其他勞資糾紛（無論是否涉及 BSI 或任何他方之勞動力）、流行病或傳染病、公用事業服務或運輸或電信網路之故障、天災、戰爭、動亂、內亂、惡意損壞、遵守任何法律或政府命令、規則、法規或指示、事故、廠房或機器損壞、火災、洪水、風暴或供應商或承包商之違約，而被阻止或遲延履行其在本契約下之義務，或無法開展其業務，則 BSI 對客戶不承擔本契約之任何責任，惟於實際可行情況下，應盡快將該事件及預期之持續時間通知客戶。
15 變更
15.1 BSI 保留在必要時修改本契約之權利，以遵守任何適用之法律或法規要求，或該修改不會實質影響教育訓練之性質或品質。在這些情況下，BSI 應通知客戶並說明變更。本條款變更後之版本得於 BSI 網站上取得或向 BSI 要求提供。
15.2 除第 15.1 條另有約定外，除非係以書面形式並由 BSI 及客戶（或雙方之授權代表）簽署，本契約之任何變更並不生效。
16 拋棄
一方未行使或遲延行使依本契約或法律規定之任何權利或救濟，不應構成對該權利或救濟或任何其他權利或救濟之拋棄，也不應阻止或限制該權利或救濟或任何其他權利或救濟之進一步行使。該權利或救濟之單一或部分行使不應阻止或限制。
該權利或救濟或任何其他權利或救濟之進一步行使。
17 可分離性
倘本契約之任何約定或部分約定已經或成 為無效、非法或無法執行，則應視為已刪除，但這不會影響本契約其餘部分之有效性及可執行性。
18 完整契約
18.1 本契約應構成契約雙方間之全部契約，並取代和消滅就標的事項先前達成之所有無論是書面的還是口頭之契約、承諾、保證、擔保、聲明和理解。
18.2 各方均同意，於訂立本契約時，本契約中未列出之任何陳述、聲明、保證或擔保（無論是無意還是過失所為），非本契約簽訂時之依據且對此並無任何救濟。
19 轉讓和分包
19.1 未經 BSI 事先書面同意，客戶不得以任何其他方式讓與、轉讓、交派、分包，或以任何其他方式處理其依本契約之全部或任何權利或義務，BSI 得依其裁量拒絕同意。
19.2 BSI 得隨時以任何其他方式讓與、轉讓、交 派、分包或以其他方式處理其依本契約之全部或任何權利或義務。
20 非合夥或代理人
本契約中之任何內容均無意於或不應在雙方間建立合夥關係，或授權一方作為另一方之代理人，且任一方均無權以他方名義或代表他方或以其他方式，包括但不限於作出任何聲明或擔保、承擔任何義務或責任及行使任何權利或權力來拘束他方。
21 語言
本條款僅以英文提供。任何其他語言均不適用於本條款或任何契約。
22 第三方權利
本契約不授予任何人或任一方（非本契約之雙方及（如適用）其繼承人和允許之受讓人）任何權利。
23 通知
23.1 依本契約需發出之任何通知均應為書面形式，並應親自交付，或以郵寄或電子郵件之方式發送至訂購單上另一方所列之地址，或他方為此目的已通知之其他地址。
23.2 預付費用以最快（或同等）郵件或以應簽收郵件方式發出之正確載明地址之通知，應在正常郵遞過程中會送達之時間視為收受。透過電子郵件發送之通知，應在發送時視為收受（如電子郵件發送時間所示）。
24 準據法
本契約及任何因本契約或其標的或構成或與其相關而生的爭執或請求（包括非契約爭執或請求）均應受英格蘭和威爾斯法律管轄並解釋。除有明文約定外，對法律之解釋不包括授權規定、修訂或重新制定之法律。
25 管轄權
各方不可撤銷地同意，倫敦法院應具有專屬管轄權以解決因本契約及任何因本契約或其標的或構成或與其相關而生的爭執或請求（包括非契約爭執或請求）。
26 第三方之權利
非本契約之一方者無權依據 1999 年契約法（第三方權利）行使依 BSI 和客戶間訂立之本條款或任何本契約之權利或利益。
27 消費者權益法
當客戶係屬消費者（即非依業務、行業或專業購買教育訓練），且根據 2015 年消費者權益法之目的發現任何約定或部分約定並非公平，則該約定或部分約定應予審慎閱讀以確保其並非不公平。
倘無法審慎閱讀該約定或部分約定，第 17 條 （可分離性）將予以適用。
特定地區之修正-台灣
客戶在台灣，則以下列規定代替上述規定適用之：
21 語言
本條款以英文和中文呈現。如兩種語言之間存在矛盾，則以中文為準。
23 通知
23.2 由預付費用最快（或同等）郵件或以應簽收郵件方式發出之正確載明地址之通知，應於該郵件到達他方時視為收受。透過電子郵件發送之通知，應在發送時視為收受（如電子郵件發送時間所示）。
24 準據法
本契約及任何因本契約或其標的或構成或與其相關而生的爭執或請求（包括非契約爭執或請求）均應受英格蘭和威爾斯法律管轄並解釋。除有明文約定外，對法律之解釋不包括授權規定、修訂或重新制定之法律。
25 仲裁
就本教育訓練之條款而生、關於或與之相關之任何爭執、爭議、分歧或請求，或其違反、終止或無 效，應最終透過移交給中華民國仲裁協會（下稱 「仲裁協會」）依中華民國仲裁法及仲裁協會仲裁規則以仲裁解決之。仲裁地為台灣台北。仲裁使用之語言為英語。仲裁裁決為終局裁決，對雙方均具拘束力。
26 第三方之權利
非本契約之一方者無權依據 1999 年英國契約法（第三方權利）或任何適用之台灣法行使依 BSI 和客戶間訂立之本條款或任何本契約之權利或利益。
27 消費者權益法
當客戶係屬消費者（即非依業務、行業或專業購買教育訓練），且根據 2015 年英國消費者權益法或台灣消費者保護法之目的發現任何約定或部分約定並非公平，則該約定或部分約定應予以審慎閱讀以確保其並非不公平。倘無法審慎閱讀該約定或部分約定，第 17 條（可分離性）將予以適用。
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