Watch this on-demand webinar to hear from BSI and esteemed Inclusive Service Kitemark Certified providers, PayPlan and Advantis Credit. Together the three organizations will share best practices on consumer vulnerability service provision, including:
- Exploring the ethos of the BSI Inclusive Service Kitemark and its certification process.
- Understanding how the Kitemark aligns with Financial Conduct Authority guidance, including the recently implemented FG21/1 Guidance for firms on the fair treatment of vulnerable customers.
- Gaining invaluable insights from PayPlan and Advantis Credit, including their journey to become BSI Inclusive Service Kitemark certified, and their approach to vulnerable consumer provision.