ISO 7101:2023 is the inaugural global standard for healthcare quality management. It guides organizations, irrespective of size or structure, in establishing sustainable, high-quality health systems. Emphasizing a people centred approach and risk identification, it ensures patient and workforce safety, controlled service delivery, and continuous improvement. Implementation leads to refined healthcare quality, improved patient safety, cost-efficiency, operational effectiveness, and enhanced reputation with expanded market reach.
This course is designed to provide participants with a comprehensive understanding of the requirements for healthcare quality management systems. The course covers the key principles of ISO 7101:2023, including the creation of a culture of quality, people centred care, risk identification and management, patient and workforce safety, and continual improvement. Participants will learn how to apply these principles in their healthcare organizations to improve the quality of healthcare delivery and care outcomes. The course is suitable for healthcare professionals, quality managers, and anyone interested in healthcare quality management.
How will I benefit?
This course will help you to:
- Gain an understanding of the purpose and requirements of healthcare quality management systems under ISO standards
- Familiarize yourself with the implementation framework based on ISO 7101:2023, and develop the ability to tailor it to your specific situation
- Enhance interactions and communication within medical care processes, acquire skills for operating a structured Management System, and recognize how quality in healthcare contributes to Sustainable Development Goals
Who should attend?
The course is especially suitable for:
All staff working in the healthcare industry.
What will I learn?
By the end of the course you’ll be able to:
- Acquire knowledge of ISO 7101:2023 terminology, concepts, and fundamentals
- Understand the purpose and applicability of ISO 7101:2023 in healthcare organizations
- Interpret the requirements and intent of the ISO 7101:2023 standard
- Recognize the relationship between stakeholder needs and expectations in healthcare processes
- Apply risk management principles in healthcare processes
- Understand and apply concepts of people-centred care
What is included?
- นี่คือหลักสูตร eLearning
- ภาษาที่ใช้ในการอบรม : ภาษาอังกฤษ (English)
- ระยะเวลาในการเข้าถึงหลักสูตร : 12 เดือน
- ผู้เข้าอบรมจะได้รับใบประกาศนียบัตรรับรองของ BSI Training Academy หลังเสร็จสิ้นการฝึกอบรม
