As one of the largest ambulance services in the country, serving over 5 million people, YAS needs safeguard its operational capabilities and set a high level of confidence in service delivery.
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As one of the largest ambulance services in the country, serving over 5 million people, YAS needs safeguard its operational capabilities and set a high level of confidence in service delivery.
The Civil Contingencies Act deals with emergency preparedness and establishes a clear set of roles and responsibilities for those involved in emergency preparation and response at the local level.
YAS’s senior management team shared a commitment to wanting to be the best. Recognizing the value of standardisation led them to allocating resources accordingly; understanding compliance requirements for the Act proved to be the “tipping point” for organizational change and improvement.
Attaining Business Continuity Management (ISO 22301) was identified by YAS as the standard to enable the organization to continue operations during business disruption and emergencies due to a planned or unplanned event.
ISO 22301 utilizes a BCMS to enable effective, timely response to disruption. An annual audit ensures standards are maintained and the organization remains compliant and prepared.
Within five years, YAS had 15 departments certified (out of 27 departments which are within the scope of the BCMS). The benefits YAS has seen include:
YAS has a broad remit and covers a varied geography from isolated moors and dales to coastline and inner-city areas.
6,000 square miles covered
5 million people served
7,200 staff employed
3,500 emergency calls taken on average each day
ISO 22301 emphasizes the importance of developing business continuity management processes, and continuous organisational improvement based on regular audits and measurements. It’s one example of why we are a trusted partner.
In any workplace, nothing’s more important than safety and wellbeing. Contact us to explore how you can deliver the very best for your employees.