BSI welcomes all feedback on its performance, processes and procedures and is eager to improve these wherever possible.
If you are a certified client of BSI Regulatory Services and are dissatisfied with its products or services, please submit your complaint to BSI Regulatory Services Head of Compliance and Risk
(MedDevComplianceandRisk@bsigroup.com). We will ensure we understand your concerns fully and deal with the complaint fairly and promptly. You will be kept informed of progress, and we will reply as soon as the complaint has been fully investigated.
Complaints about a certified client should also be submitted in writing, as above. Having confirmed that the subject client is certified by BSI, the complaint will be investigated, and appropriate action will be taken if and when considered necessary. However, BSI is restricted from sharing information regarding the outcome of complaints about certified clients due to reasons of confidentiality between BSI and the client in question.