Improving your business performance using standards

How can standards help improve performance?

Standards give you the knowledge  you need to fine-tune your organisation so it performs at its best, day in, day out – at every level. The results are tangible growth and increased profits.

BSI was the first national standards body in the world, and the first to develop a standard for quality – now familiar the world over as ISO 9001.

Organisations that use our standards have more satisfied customers, more efficient ways of working, better cost control and are able to implement new working practices faster and more effectively.

Using our standards can help you improve the quality of your services, manage projects so they meet deadlines and stay within budget, strengthen the resilience of your IT systems, certify your products so they attract more customers, manage your assets better, and build successful collaborative relationships with other organisations.

Working with standards can help you to depend on every member of staff, from the boardroom to reception, to be driving the performance of the business at all times. And once you’ve met the demands of the standard, certification allows you to promote it, making you stand out from the crowd.

Global leaders use BSI to improve performance

More than 65,000 companies across the world, from small and medium-sized businesses to 51% of the combined FTSE 100, Fortune 500 and Nikkei organisations, have adopted our performance management products and services. Independent research shows that they significantly outperform others in terms of profit and return on investment.

The difference ISO 9001 certification makes

  • 75% say it improved their levels of customer satisfaction and loyalty
  • 75% say it boosted their operational performance
  • 71% say they gained new customers and kept existing clients
  • 55% made cost savings

Source: International BSI Excellerator Research 2011

The kinds of areas where you can improve performance

  • Quality management – make sure your services are as good as you’d like them to be.
  • Product certification – check your products are safe and reliable.
  • Customer satisfaction – don’t just hope, make sure you’re serving your customers.
  • IT service management – you rely on them, so make certain your IT services are truly reliable.
  • Project management – learn how to get things done on time and on budget.