Embracing e-commerce standards to build trust
One of the most effective ways of showcasing reliability, integrity and credibility as an e-commerce retailer is through alignment with key industry standards. While there is a strong history of developing standards that protect consumer rights and safety, a new era of standards is now required to meet the challenges of digital transformation and e-commerce today. BSI and other standards bodies are leading the work on this. In this blog, we look at both new and future standards that e-commerce marketplace should be considering.
Standards are created by industry experts, with vast knowledge and experience in their fields. BSI brings together every aspect of society to deliver, through consensus, independent, robust and expert best practices that enhance innovation, productivity, sustainability, and safety.
This isn’t a burden for retailers, but an opportunity. Indeed, alignment with key standards can serve to protect consumers’ rights and benefit businesses.
By embracing best practices, firms can put consumer concerns at ease and finalise more sales. Further, many e-commerce standards will also focus on improving efficiency and increasing productivity, allowing retailers to implement new working practices more efficiently and effectively.
So, which practices should e-commerce businesses be focused on? Here, we take a look at some useful references and standards to adhere to throughout the consumer purchasing journey to ensure compliance, improve productivity and offer consumers complete peace of mind.