Expertise

Enhancing Customer Satisfaction

When you consistently deliver for your customers, you don't just increase customer satisfaction - you build trust.

Delivering to a consistently high standard is key to creating trust, leading to customer and consumer loyalty and business growth.

Satisfied customers can be thought of as the foundation of your organization’s growth strategy. By focusing on the customer needs and expectations, you can nurture long-term relationships built on trust as well as reputation around your product or service quality and brand.

A focus on customer satisfaction also contributes to employee morale and job satisfaction. Employees take pride in their work when they know that their efforts contribute to high-quality outcomes.

Why BSI

Creating consistent output that builds loyalty and reduces uncertainty

Customers and consumers who trust a brand are more likely to stay loyal, reducing their willingness to switch to competitors.

High-quality offerings reduce the uncertainty that can be a barrier in a purchase decision.

We aim to create situations where consumers and customers trust that their investment will yield the satisfaction of their needs.

Get in touch

Making customer satisfaction a competitive advantage

In a crowded market, brands that consistently deliver attract customers and consumers who are seeking the assurance of quality.

Get in touch

A trusted name for customer and consumer trust and satisfaction.
Pioneers of quality management systems.
Expert knowledge of global markets and sectors.
Globally recognized quality certification.

Products & Services

Helping you deliver the quality your customers expect

Standards are blueprints for excellence, providing robust strategies for minimizing risk, ensuring safety, and championing sustainability.
Find a standard

We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
Benefit from relevant courses that are continually updated with the latest global trends and regulatory changes.
Find a course

We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
Assess, certify, test, and audit your people, products, and processes with the support of our experts.
Find out more

We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
Our world-class consulting services enable you to accelerate progress and manage risk across your entire organization.
Talk to our team

We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.
Software solutions to help you manage your audit, compliance, and supply chain activities, as well as your regulatory information.
Discover tools

We are committed to providing our clients with impartial and independent certification services. Because of this, we are not able to provide management system or product consultancy services and certification services to the same client where there may be a conflict of interest. This message will appear as a reminder on future visits to our site.

Insights & Media

The latest thinking on how quality impacts customer satisfaction

Get Insights & Media

Whitepaper

Unlock Success with a Quality Management System (QMS)

Read the Whitepaper

Case Study

Diversifying Nigeria's Economy with Skills and Standards

Read the Case Study

Customers expect high standards

Retaining customers and building loyalty comes down to delivering at the standard they expect.

90%

Almost 90% of customers report trusting a company whose service they rate as “very good”.
Find out more
16%

16% of customers who give a poor rating trust companies to the same degree.
Find out more