ISO/IEC 20000-1:2018 Requirements

Level Requirements Duration 1 day

Available to book: Virtual classroom Contact us for booking

Upcoming intake:

Live online

20 Jan 2025
07 Apr 2025

Not ready to sign up? Talk to our training advisor to guide you through the training journey.

Do you want to add value to your organization and the services you deliver? Then ISO/IEC 20000-1 is for you. It specifies the requirements for an SMS, including how to plan, design, transition, deliver and improve services so they deliver value for you and your customers.

By attending this course you’ll learn about the ISO/IEC 20000-1 requirements and how to interpret and apply the key concepts and principles of the standard to existing processes within your organization.

How will I benefit?

This course will help you:

Understand the key concepts and requirements of ISO/IEC 20000-1
Describe the ISO/IEC 20000 series of standards with related terms and definitions
Identify opportunities to maximize the productivity of an organization’s services through the operation of an SMS
Understand the ISO/IEC 20000-1 certification process and how it can help demonstrate your commitment to service management
Identify the common areas in ISO/IEC 20000-1 that support you to integrate your SMS with other management systems such as ISO 9001 and ISO/IEC 27001
Communicate the benefits of implementing an SMS in your organization to improve your service delivery for customers

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

You’ll be able to:
- Describe an SMS
- Explain why an SMS is important and its benefits
- Explain the background of ISO/IEC 20000-1 and its intended outcome
- Recall the terms and definitions used
- Define the key concepts and structure of ISO/IEC 20000-1
- Identify the main requirements of ISO/IEC 20000-1
- Recognize the route to certification
Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
This course forms part of our auditor qualification programme. Our ISO 20000 auditor qualifications will give you a BSI Mark of Trust, reassuring your customers and suppliers that your skills have been validated. You can achieve Practitioner or Professional status by successfully completing courses, exams and demonstrating practical application.

I'm interested, please send me more information about the course.

Let's shape your organization's future together

Reach out and see how we can help guide you on your path to sustainable operational success.

Get in touch