ISO/IEC 20000-1:2018 Lead Implementer Training Course

Level Lead implementer Duration 5 days

Available to book: Virtual classroom Contact us for booking

Available to quote: In-house Get quotation for in-house training

Upcoming intake:

Live online

21 - 25 Apr 2025

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This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.

How will I benefit?

This course will help you:

Gain an in-depth knowledge of the requirements of ISO 20000-1
Develop the confidence to apply this knowledge within your organization
Be able to perform a detailed gap analysis and project plan
Know what each clause requires for effective implementation
Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
Be able to prove your knowledge via completion of the course exam

You’ll have the knowledge to:
- Describe an SMS
- Explain why an SMS is important and its benefits
- Explain the background of ISO/IEC 20000-1 and its intended outcome
- Recall the terms and definitions used
- Define the key concepts and structure of ISO/IEC 20000-1
- Identify the main requirements of ISO/IEC 20000-1
- Recognize the route to certification
- Recognize a typical framework for implementing ISO/IEC 20000-1
- Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
- Identify the benefits specific to your organization in relation to implementing an effective SMS
- Prepare for third party certification
You’ll have the skills to:
- Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
- Create and support the implementation of an action plan
- Implement key requirements of ISO/IEC 20000-1
- Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
  
  Leading the implementation project
  
  Support and planning tools
  
  Facilitating organizational change
  
  Effective delegation
  
  Motivation
Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.

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