ISO/IEC 20000-1:2018 Implementing Changes

Level Implementation Duration 1 day

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Are you involved in transitioning a Service Management System (SMS) to ISO/IEC 20000-1:2018? Learn what is needed when transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 so your organization can respond to changing service management trends and deliver a valuable service.

How will I benefit?

This course will help you:

Understand the key differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 from an implementation perspective
Identify what needs to be revised in your current management system
Create an action plan that you can apply immediately
Implement key differences using best practice guidance
Find out about transitioning your certification with BSI

By the end of this course, you’ll be able to:
- Recognize specific new or changed SMS requirements and factors that need to be considered when implementing them
- Identify what implementation could look like through examples provided in a toolkit
- Use gap analysis to conduct a baseline review of your current SMS against the differences
- Prepare to implement the changes and additions needed to your existing systems
Those involved in the planning, implementing or supervising of an ISO/IEC 20000-1:2018 transition.
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
You should already be familiar with the differences in requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 by attending either the ISO/IEC 20000-1 Seminar or Transition courses.

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