As a leader, your commitment and support is crucial to the success of your organization’s Service Management System (SMS) and the successful delivery of services.
This executive session highlights the differences in top management leadership and commitment requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. Through this, you’ll gain a better understanding of both your organization’s obligations and your personal responsibilities.
Upon completion, you’ll be able to develop action plans for implementing key leadership activities.
How will I benefit?
This course will help you:
- Demonstrate your organization’s commitment to service management
- Demonstrate leadership and commitment in relation to your SMS
- Gain confidence in understanding the revised standard and your responsibilities
- Be ready to lead the transition to the revised standard, with the appropriate resource
- Communicate the importance of meeting SMS requirements
- Promote a culture supporting the intended outcomes of the SMS
- Find out about the BSI transition arrangements
Who should attend?
Senior managers of organizations operating an existing ISO/IEC 20000-1:2011 SMS and wishing to transition to ISO/IEC 20000-1:2018.
What will I learn?
You’ll learn about:
- What ISO/IEC is 20000-1 and the reasons for its revision
- Reminder: Top management and ISO/IEC 20000-1:2011
- ISO/IEC 20000-1:2018 changes to the top management requirements
- Overview of the main differences in ISO/IEC 20000-1:2018
- Context and line-of-sight
- Leadership and commitment
- Success factors and a summary of top management involvement
What's included?
- Detailed course notes
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
Course Guide
COVID-19: Important information on classroom-based training courses
BSI is closely monitoring UK Government Advice regarding the safety of classroom-based training courses. In the event of a classroom-based course being deemed unsafe, your training booking will be automatically transferred to online delivery using our highly-interactive virtual classroom - Connected Learning Live.
If you have any questions regarding your booking, please contact info.nl@bsigroup.com or call +46 (0)707 401147.
Booking a course delivered via Connected Learning Live?
Take advantage of our exclusive offers, only available in July and August 2020*
Book a July or August Connected Learning Live course date and you’re entitled to unlock one of the following benefits:
- Option 1: Get 50% off a second delegate booking fee
Offer applicable to public courses delivered via Connected Learning Live in July and August 2020 only. Second delegate must attend the same course date
- Option 2: Save £500 on a BSI Diploma in Quality Management
Offer applicable to delegates that have booked a public course delivered via Connected Learning Live in July and August 2020 only
Contact our training team today to find out more and book your place. Call +46 (0)707 401147 or email info.nl@bsigroup.com
*Terms and conditions: Applies to all public BSI UK training courses, taking place in July and August 2020 via Connected Learning Live only. Call our training team on +46 (0)707 401147 or email info.nl@bsigroup.com for more information. Second delegate must attend the same course date as the first delegate. Moves, changes and cancellations are not permitted. Payment required or invoice issued at the time of bookings. This offer does not apply to BSI re-sellers or Cybersecurity and BRCGS courses. Offer is for new BSI UK training bookings only. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All other terms and conditions for training courses apply.
