ISO/IEC 20000-1:2018 specifies requirements for an organization to establish, implement, maintain and continually improve an SMS. The requirements include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value for customers, users and the organization delivering the services.
An internal audit is an essential element of an effective SMS, and by attending this course you’ll develop the auditing skills to help improve your organization’s SMS performance.
You’ll learn how to assess and report on the conformity and effectiveness of an SMS based on ISO/IEC 20000-1:2018. You’ll also gain the skills to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities.
How will I benefit?
This course will help you:
- Develop internal auditing expertise to add value to the internal auditing process
- Support the delivery of high quality services in your organization through the operation of an effective SMS that conforms to ISO/IEC 20000-1:2018
- Prepare for second and third-party audits associated with the organization’s SMS
Who should attend?
The course is aimed at anyone involved in auditing, maintaining or supervising an SMS based on ISO/IEC 20000-1.
First-party/internal auditors, those coordinating internal audit activities or personnel who are interested in monitoring the effectiveness of their organization’s service management system (SMS) will find this course of particular value.
Second-party auditors will also find this course helpful as will existing internal auditors who wish to refresh their skills.
Prerequisites
You should already have a good knowledge of ISO/IEC 20000-1:2018 and the key principles of an SMS. If not, we strongly recommend you attend our ISO/IEC 20000-1:2018 Requirements course.
What will I learn?
You’ll be able to:
- Explain guidelines for management system auditing according to ISO 19011
- Apply 19011 guidelines to auditing ISO/IEC 20000-1:2018
- Integrate SMS audits with those for other management systems
You’ll have the skills to:
- Apply the requirements of ISO/IEC 20000-1:2018 in the context of an audit:
- Initiate an audit
- Prepare audit activities
- Conduct audit activities
- Identify audit findings
- Prepare and distribute an audit report
- Complete and follow-up an audit
What's included?
- Detailed course notes
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
COVID-19: Important information on classroom-based training courses
BSI is closely monitoring UK Government Advice regarding the safety of classroom-based training courses. In the event of a classroom-based course being deemed unsafe, your training booking will be automatically transferred to online delivery using our highly-interactive virtual classroom - Connected Learning Live.
If you have any questions regarding your booking, please contact info.nl@bsigroup.com or call +46 (0)707 401147.
Booking a course delivered via Connected Learning Live?
Take advantage of our exclusive offers, only available in July and August 2020*
Book a July or August Connected Learning Live course date and you’re entitled to unlock one of the following benefits:
- Option 1: Get 50% off a second delegate booking fee
Offer applicable to public courses delivered via Connected Learning Live in July and August 2020 only. Second delegate must attend the same course date
- Option 2: Save £500 on a BSI Diploma in Quality Management
Offer applicable to delegates that have booked a public course delivered via Connected Learning Live in July and August 2020 only
Contact our training team today to find out more and book your place. Call +46 (0)707 401147 or email info.nl@bsigroup.com
*Terms and conditions: Applies to all public BSI UK training courses, taking place in July and August 2020 via Connected Learning Live only. Call our training team on +46 (0)707 401147 or email info.nl@bsigroup.com for more information. Second delegate must attend the same course date as the first delegate. Moves, changes and cancellations are not permitted. Payment required or invoice issued at the time of bookings. This offer does not apply to BSI re-sellers or Cybersecurity and BRCGS courses. Offer is for new BSI UK training bookings only. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All other terms and conditions for training courses apply.
