This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.
How will I benefit?
This course will help you:
- Gain an in-depth knowledge of the requirements of ISO 20000-1
- Develop the confidence to apply this knowledge within your organization
- Be able to perform a detailed gap analysis and project plan
- Know what each clause requires for effective implementation
- Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
- Be able to prove your knowledge via completion of the course exam
Who should attend?
Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.
What will I learn?
You’ll have the knowledge to:
- Describe an SMS
- Explain why an SMS is important and its benefits
- Explain the background of ISO/IEC 20000-1 and its intended outcome
- Recall the terms and definitions used
- Define the key concepts and structure of ISO/IEC 20000-1
- Identify the main requirements of ISO/IEC 20000-1
- Recognize the route to certification
- Recognize a typical framework for implementing ISO/IEC 20000-1
- Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
- Identify the benefits specific to your organization in relation to implementing an effective SMS
- Prepare for third party certification
You’ll have the skills to:
- Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
- Create and support the implementation of an action plan
- Implement key requirements of ISO/IEC 20000-1
- Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
- Leading the implementation project
- Support and planning tools
- Facilitating organizational change
- Effective delegation
- Motivation
What's included?
- Detailed course notes
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
Durations
- Classroom-based training: Duration = 5 days, with a physical exam on the last day of the course
- Live-online training: Duration = 4 days, with access to an online exam to be taken in your own time
COVID-19: Important information on classroom-based training courses
BSI is closely monitoring UK Government Advice regarding the safety of classroom-based training courses. In the event of a classroom-based course being deemed unsafe, your training booking will be automatically transferred to online delivery using our highly-interactive virtual classroom - Connected Learning Live.
If you have any questions regarding your booking, please contact info.nl@bsigroup.com or call +46 (0)707 401147.
Booking a course delivered via Connected Learning Live?
Take advantage of our exclusive offers, only available in July and August 2020*
Book a July or August Connected Learning Live course date and you’re entitled to unlock one of the following benefits:
- Option 1: Get 50% off a second delegate booking fee
Offer applicable to public courses delivered via Connected Learning Live in July and August 2020 only. Second delegate must attend the same course date
- Option 2: Save £500 on a BSI Diploma in Quality Management
Offer applicable to delegates that have booked a public course delivered via Connected Learning Live in July and August 2020 only
Contact our training team today to find out more and book your place. Call +46 (0)707 401147 or email info.nl@bsigroup.com
*Terms and conditions: Applies to all public BSI UK training courses, taking place in July and August 2020 via Connected Learning Live only. Call our training team on +46 (0)707 401147 or email info.nl@bsigroup.com for more information. Second delegate must attend the same course date as the first delegate. Moves, changes and cancellations are not permitted. Payment required or invoice issued at the time of bookings. This offer does not apply to BSI re-sellers or Cybersecurity and BRCGS courses. Offer is for new BSI UK training bookings only. Offer is not to be used in conjunction with any other offer. Offer subject to availability of training courses. Bookings are non-transferable. All other terms and conditions for training courses apply.
