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ISO/IEC 20000-1 - Service Management System Certs
ISO/IEC 20000 Resources

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ISO/IEC 20000-1 service management resources

See all our tools and resources that you may need for your ISO/IEC 20000-1 Service Management System (SMS)

ISO/IEC 20000-1 Client guide

A top-level guide to help you understand ISO/IEC 20000 and the benefits it can bring your organization.

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ISO/IEC 20000-1 Implementation guide

An in-depth guide to help you with implementing ISO/IEC 20000-1. It provides information on the standard, its clauses and benefits of using ISO/IEC 20000-1 and getting certified

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ISO /IEC 20000-1 Executive briefing

The executive briefing helps senior management understand the overarching business benefits of adopting ISO/IEC 20000-1

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ISO/IEC transition support materials

Do you need to move your service management system from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018? Use our transition support materials to help:

ISO/IEC 20000-1:2018 CEO transition briefing (PDF) >

ISO/IEC 20000-1:2018 mapping guide >

Delivering effective and resilient services with ISO/IEC 20000-1 webinar >

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BSI Training Academy

Discover our ISO/IEC 20000-1 training courses with BSI Training Academy

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