Certified Service Lean Sigma Black Belt (LSBB)

Level Specialist Duration 18 days

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Lean Sigma Black Belts are breakthrough leaders who harmonize the use of Lean & Six Sigma methodologies to resolve operational issues and improve process performance, which has not been able to achieve through the singular use of Lean or Six Sigma. Thus, a critical resource for the successful implementation of Lean Sigma is the rigorous DMAIC improvement methodology and the effective applications of powerful tools.

For organisations that are non-manufacturing based, it is essential to adapt the Lean and Six Sigma tools so that they are relevant and effective to the service and transactional types of processes. This training program is designed for participants who are expected to play the Black Belts role in Lean Sigma implementation in non-manufacturing organisations.

How will I benefit?

You’ll be able to:

Utilise the structured DMAIC methodology in solving functional problems with breakthrough results.
Apply quantitative techniques to make effective fact-based decisions.
Demonstrate the linkages between projects and desired business results.
Lead subject matter experts to increase customer satisfaction levels & business efficiency.
Manage & facilitate effective improvement project teams across the organization.
Lead & manage cross-functional changes in their organization.
Achieve breakthrough results through the application of creative & critical thinking to organizational problems.
Communicate effectively to all levels in the organization.

Upon completion of this training, you’ll be able to:
- Assist the management team to set up process improvement projects.
- Lead project teams to execute improvement projects.
- Serve as a coach to other improvement project teams.
- Disseminate and apply Lean Sigma mindset, methodologies and tools in the organization.
This training is relevant for organizational leaders that are assigned to carry out Lean Sigma projects, such as managers, section managers, principal/senior engineers and senior officers.
This training course is HRD Corp claimable programme. On completion of Lean Sigma Black Belt Training, with a minimum attendance of 90% per phase, you will receive an internationally recognized BSI certificate of attendance

BSI Lean Sigma Black Belt certification requirements
- Complete Lean Sigma Black Belt (LSSB) training with a minimum attendance of 90% per phase.
- Pass BSI’s LSBB certification exam with the minimum score of 70%
- Complete 1 Lean Sigma Black Belt project
- Complete final report on the project and reviewed by BSI
- Project savings/benefits achieved to be validated and endorsed by finance/senior management of your organization
You'll have up to 8 months from completion of the training to finish the Lean Sigma project.

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