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Put complaints handling at the centre of customer satisfaction.
ISO 10002 is the international standard for customer satisfaction. It provides guidelines for putting in place your own complaints management system and processes – helping you to identify complaints, their root cause and ways to eliminate them.
Improve your complaints management processes and strengthen customer relationships for long-term success.
Identify causes of complaints and negative operational trends.
Resolve more complaints by putting customers at the heart of your approach.
Engage staff with new customer service training opportunities.
Handle customer complaints more effectively with robust management controls.
Reach out and see how we can help guide you on your path to sustainable operational success.
