Online course available
The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those respective customers or clients. Good customer complaint handling translates directly to your bottom line - happy customers will return!
When a proper and effective complaint handling mechanism is in place you will be sure to enhance the interaction of your customers or clients in a positive way, as well as employee morale.
This two day training course aims to instill the art of customer complaint handling, and to build customer loyalty to your business. Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers.
How will I benefit?
- Understand customer complaints handling - an artful skill
- Identify the reasons for customer complaints
- Learn various techniques for handling customer complaints
- Exercise self-empowerment to prevent customer complaints
- Understand that customer complaints can be turned into a business opportunity
- Identify possible steps for your business improvement plan
Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific industry requirements.
Who should attend?
Front liners, customer service team, sales team, and anyone who has direct contact with customers in handling complaints.
What will I learn?
- How to identify a customer complain quickly
- The psychology of a complaining customer
- The importance of recovery
- Best techniques for complaint handling
- How to turn a complain into a business opportunity
What is included?
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
HRD Corp Claimable Course
This training course is HRD Corp claimable programme.
