“The single biggest problem in communication is the illusion that it has taken place.” - George Bernard Shaw
This one day training course provides auditors with the necessary tools to communicate effectively with audit team members, audit management, and auditee personnel.
Communication is essential in auditing. Experience has shown that auditors who communicate well are able to transform the audit experience and able to achieve a smoother, more effective and efficient audit.
Learn the principles of general communication techniques to include interpersonal skills, nonverbal communication, listening skills, techniques for building rapport, methods for dealing with difficult interactions, and effective briefing techniques.
This course introduces techniques for auditors to follow in communicating with auditee personnel to include making the initial contact, preparing the audit plan, interaction during conducting the audit in-brief, briefing and preparing the audit findings and recommendations.
How will I benefit?
- Apply general communication skills to day-to-day work, enabling you to interact effectively with both your audit team members and auditees
- Improve your understanding of why communication skills are the foundation to internal audit success
- Develop effective relationship and rapport building strategies to better influence stakeholders and auditees
- Apply proven techniques for developing and maintaining a productive and professional relationship with an auditee, including eliciting essential information, effectively summarizing audit work performed, and providing meaningful feedback
- Implement the techniques to handle difficult communication situations with your auditees and all relevant parties
- Follow best practices for presenting audit findings and recommendations in a manner that will convince the audit client to take action
Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific requirements.
Who should attend?
Any auditor who wants to improve their skills by becoming a better communicator.
What will I learn?
- The communication model
- Communication techniques in auditing, through all stages
- Types of communication barriers in auditing
- Handing difficult situations in auditing
What is included?
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
HRD Corp Claimable Course
This training course is HRD Corp claimable programme.
