This one day training course is designed for individuals and teams who work in offices or supporting functions, and the service environment. You will learn about Lean tools, how to identify waste, streamline, and improve process delivery efficiency. This will help you to create flow, reduce hand-offs, improve workplace organization, clarify and standardize work procedures, and subsequently improve transactional / office administrative delivery lead time.
This course includes hands-on learning, utilizing tools and improving a transaction process through a simulation activity.
Whether it be order entry, customer service, accounting, human resources, product development, information technology, purchasing, engineering or another department, Lean will impact and improve the effectiveness, motivation and productiveness of your workforce.
How will I benefit?
You’ll be able to:
- Identify types and sources of inefficiencies in transactions
- Apply ‘easy-to-understand’ Lean techniques to eliminate / reduce wasteful activities
- Apply Lean techniques to your organisation’s processes to improve the both internal and external customer experience
Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific industry requirements.
Who should attend?
Top management, Lean leaders/facilitators, heads of supporting department (HR, product life cycle, IT, finance, administrative…etc), and individuals who work in office/supporting functions, and service environment.
What will I learn?
- Lean Principles and it’s application for office transactional processes
- The essence of Lean – elimination of inefficiencies and wastes
- Specific lean tools and techniques
- Lean Office toolbox
What is included?
On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
HRD Corp Claimable Course
This training course is HRD Corp claimable programme.
