![consumer-vulnerability-standard consumer-vulnerability-standard](/globalassets/localfiles/en-in/resources/consumer-vulnerability-standard-300x200.jpg)
BS ISO 22458:2022
Consumer vulnerability
Consumer vulnerability
Requirements and guidelines for the design and delivery of inclusive service
Requirements and guidelines for the design and delivery of inclusive service
![BS ISO 22458 - Consumer vulnerability BS ISO 22458 - Consumer vulnerability](/globalassets/localfiles/en-in/resources/inclusive-service-verification-960x338.jpg)
![BS ISO 22458 - Consumer vulnerability BS ISO 22458 - Consumer vulnerability](/globalassets/localfiles/en-gb/inclusive-services/protecting-vulnerable-consumers-image-375x275.jpg)
Providing fair, flexible and inclusive services to all
What’s happened and why?
In 2010, UK consumer and public interest groups led on the creation of a British Standard that pioneered how to identify and tackle consumer vulnerability. An international version has now been published which will supersede the British Standard BS 18477, reflecting a growing global interest in this topic.