Are you an ISO/IEC 20000-1:2011 Internal or Lead Auditor who wants the expertise to audit to the revised ISO/IEC 20000-1 Service Management System (SMS) standard? Then this course is for you.
It combines the one-day ‘ISO/IEC 20000-1:2018 Transition’ course with an additional day of auditing activities. So you’ll be able to understand the differences between the standards as well as developing your ISO/IEC 20000-1:2018 auditing skills.
How will I benefit?
This course will help you:
- Understand the ISO High Level Structure (HLS), its impact on ISO/IEC 20000-1 and how it supports you to integrate management system standards
- Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
- Prepare, conduct and develop the skills for an ISO/IEC 20000-1:2018 audit
- Find out about transition timescales.
Who should attend?
ISO/IEC 20000-1:2011 Internal and Lead Auditors who need to transition to ISO/IEC 20000-1:2018.
What will I learn?
You will be able to:
- Know and understand Annex SL as a framework for ISO management systems
- Know and understand the changes in the requirements of ISO/IEC 20000-1:2018 from the 2011 edition
- Be able to audit ISO/IEC 20000-1:2018 based SMS requirements effectively.
What's included?
- Detailed Training Course Notes
- Lunch
- Refreshments
- Loan copy of the standard (to be returned after the course)
- On completion, you’ll be awarded an internationally recognized CQI and IRCA certified training course certificate.
Contact us
If you have any enquiries, let us know how can we help you.
Call: +91/011 47629000
Email us: info.in@bsigroup.com
Prerequisites
- You shall have in-depth knowledge of ISO/IEC 20000-1:2011 and of auditing techniques.
- You should already be an ISO/IEC 20000-1:2011 SMS Internal or Lead Auditor.
- Lead Auditors will be asked to provide a copy of their Lead Auditor training course certificate as evidence of their qualification.
- Delegates do not have to have completed a CQI/IRCA certified auditor course to attend this training.
Notes:
Please read and understand the below documents related to CQI and IRCA training courses:
- CQI Learner privacy notice
- CQI and IRCA Online Exam Regulations
- CQI and IRCA Online Exams Guide for Learners
- CQI and IRCA Online Exams IT Equipment and Systems Requirements
- Delegates will sit a multi-choice exam (of duration between 30 and 45 minutes, but with a maximum of 1 hour permitted, along with a 15 minute extension for special needs e.g. language) to test knowledge and understanding.
- Delegates will also be continually evaluated against personal continuous assessment criteria. Both exam and continuous assessment must be satisfactorily completed to achieve an ‘attended and passed’ certificate.
- If you have previously attended one of our ISO/IEC 27001:2013 Transition, ISO 9001:2015 Transition, ISO 14001:2015 Transition or High Level Structure courses, you may opt out of the morning session on day one which covers the high level structure.
