ISO/IEC 20000-1:2018 Service Management Training Courses

This masterclass will provide you with the knowledge and skills to implement, maintain and improve the more technical aspects of a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018, and evaluating its effectiveness through internal audit. This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor. 

By attending this five day course you’ll gain the knowledge and skills to undertake and lead a successful service management system audit. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011. This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor. 

Learn about the new ISO high level structure, the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 and how to prepare for transition. This training content will be delivered via BSI’s Connected Learning Live Platform as a virtual classroom with the BSI tutor.

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018, and evaluating its effectiveness through internal audit.

To provide guidance and practical experience in planning, executing, reporting and audit follow-up of an internal audit in accordance with ISO 19011:2011, when monitoring the effectiveness and conformity of a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

• This is a one-day introduction course to ISO/IEC 20000:2011 Information Technology – Service Management.