Quality is defined as constant conformity to the expectation of the customers in an organization. Others define quality as excellence, absolute best, value, etc. When quality is defined in accordance with organizations, it is the organization that has to survey and classify how quality is defined and perceived by their customers so that they can work towards meeting these expectations. BSI has developed a short session that makes you aware of what quality is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.
How will I benefit?
This course will help you:
- Understand what is meant by quality
- Appreciate why quality is important to your organization
- Recognize some of the issues associated with quality
- Identify how you can support your organization’s quality efforts
Who should attend?
All staff especially those who are within scope of a ISO 9001 quality management system
What will I learn?
Upon completion of this course, you will be able to:
- Understand why quality is important
- Describe what quality is
- Understand why quality matters to your organization
- Describe what quality management system (QMS) is
- Identify the benefits of and implications of non-conformance to a quality management system
- Understand how your role helps your organization achieve its management system objectives and conformance
What is included?
Certificate after successful completion
Contact us
If you have any enquiries, let us know how can we help you.
Call: +91 80815 80815
Email us: info.in@bsigroup.com
Notes:
This is an online, interactive eLearning course, You’ll have access to the course for 12 months.
Please Note: This training fee is applicable only for residents of India and the Indian subcontinent.
