An ineffective customer complaint management can cost you brand image, time, money and customers. That’s why it’s important to get it right from the start. Implementing a framework for complaints management, based on ISO 10002:2018 helps your business consistently address the customer’s complaints and concerns.
Gain the required skills to conduct a base-line review of your organization’s current position and understand the key principles of ISO 10002:2018. The process includes creation of necessary documentation, monitor your CMS and achieve continual customer satisfaction.
How will I benefit?
This course will help you:
- Identify key benefits to your organization from assessment of the CMS
- Apply good practice to the assessment using proven tools and techniques
- Identify process that need further improvement to enhance the quality of the products and services offered that consistently meet customer needs and enhance customer satisfaction.
Who should attend?
Anyone involved in the planning, implementing, maintaining or supervising of an ISO 10002:2018 CMS
What will I learn?
You will learn about:
- A typical framework for implementing the ISO 10002:2018 following the PDCA management approach
- Considering key concepts and requirements of ISO 10002:2018
- Specific documented information requirements of ISO 10002:2018
What is included?
- Detailed course notes and lunch provided
- Loan copy of the standard (to be returned after the course)
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
Contact us
If you have any enquiries, let us know how can we help you.
Call: +91 80815 80815
Email us: info.in@bsigroup.com
