ISO 10002:2018 Complaint Management System Internal Auditor Training Course

An ineffective customer complaint management can cost you brand image, time, money and customers. That’s why it’s important to get it right from the start. Implementing a framework for complaints management, based on ISO 10002:2018 helps your business consistently address the customer’s complaints and concerns. 

Gain the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 10002:2018. Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your CMS and achieve continual customer satisfaction.

Online option: ISO 10002:2018 Internal Auditor Online Training course! Click here to book now

How will I benefit?

This course will help you:

  • Identify key benefits to your organization from implementing an effective CMS
  • Develop a plan and determine the resources required for the implementation 
  • Apply good practice to the implementation using proven tools and techniques
  • Implement a system that enables better response to customer’s concerns leading to improvement of inherent processes
  • Identify process that need further improvement to enhance the quality of the  products and services offered that consistently meet customer needs and enhance customer satisfaction.