Service Management Online Training Courses ISO/IEC 20000-1:2018

To provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018.

To provide guidance and practical experience in planning, executing, reporting and audit follow-up of an internal audit in accordance with ISO 19011:2018, when monitoring the effectiveness and conformity of a service management system (SMS) based on ISO/IEC 20000-1:2018.

On completion of this training you will have the knowledge of ISO 20000-1 requirements and methods for its implementation, and the skills to effectively lead, manage and delegate activities to ensure the effective implementation of ISO 20000-1 within your organization.

To identify and discuss ISO/IEC 20000-1:2018 top management leadership and commitment requirements, in particular those that have changed from ISO/IEC 20000-1:2011 requirements.