Learn the fundamental auditing principles and practices relating to ISO/IEC 20000-1 service management requirements so you can help drive continual business improvement.
By attending this five day course you’ll gain the knowledge and skills to undertake and lead a successful service management system audit. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011.
Through activity-based learning, and practical auditing experience with coaching, group workshops and discussions, you’ll gain the necessary auditing skills to effectively lead audits and drive improvement.
Successful completion of this BSI certified training course, by passing the relevant examination and skills assessment, will demonstrate knowledge and basic skills to undertake and lead a management systems audit.
BSI's CQI and IRCA ISO/IEC 20000-1 SMS Lead Auditor: Practitioner Package
This package is a structured learning pathway that combine carefully selected courses with rigorous assessments that guarantee their relevance. In this practitioner package, it includes:
- 4 hours on-demand eLearning ISO/IEC 20000-1 SMS requirements training course (available 24/7, complete flexibility and time-efficient) and;
- 5-days CQI and IRCA ISO/IEC 20000-1 SMS lead auditor training course (virtual instructor led training/public classroom)
Assessment
Each course is followed by a mandatory online multiple-choice examination. Delegates must pass the examination to be awarded the qualification - BSI Mark of Trust.
Why practitioner package?
- This qualification focuses on building a strong understanding of the fundamentals of the subject, enabling you to increase your performance and effectiveness within your role to the standard expected.
- Unlimited access to ISO/IEC 20000-1 requirements on-demand eLearning training course prior the lead auditor training course for better understanding.
- Opportunity to level up your achievements to professional level and the highest level of qualification, certified professional.
- Showcasing your expertise with BSI’s Mark of Trust on business cards, social media and official documents.
How will I benefit?
This course will help you:
- Identify the aims and benefits of an ISO/IEC 20000-1 audit
- Interpret ISO/IEC 20000-1 requirements for audit application
- Plan, conduct and follow-up auditing activities that add real value
- Understand the application of service-based thinking, leadership and process management
- Access the latest auditor techniques and identify appropriate use
- Build stakeholder confidence by leading audit activities in line with the latest requirements
