- Search BSI
- Verify a Certificate
Suggested region and language based on your location
Your current region and language
ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.
By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS.
By attending this BSI training course, you’ll:
By the end of the course you will have the knowledge to:
You will have the skills to:
Anyone involved in the planning, implementing, maintaining or supervising of an ISO/IEC 20000-1:2018 SMS
Prerequisites
You should have a good knowledge of ISO/IEC 20000-1:2018 and the key principles of an SMS. If not, we strongly recommend you attend our ISO/IEC 20000-1:2018 Requirements course.
On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
Download the Implementing ISO/IEC 20000 course guide
Reach out and see how we can help guide you on your path to sustainable operational success.