Effective Negotiation Skill

Level Understanding

Available to book: Public classroom Request a quote

Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties. The Negotiation Skill for Professionals workshop will provide you with a basic comfort level to negotiate in any situation.

This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving..

How will I benefit?

Benefits of good negotiation skills
The importance of preparing for negotiation process
The various negotiation styles and their advantages and disadvantages
Strategies for dealing with tough or unfair tactics
Skills in developing alternatives and recognizing options
Basic negotiation principles, including BATNA, WATNA, WAP and the ZOPA

- Introduction to negotiation
- What is negotiation
- Key attributes of good negotiator
- Preparing documentation and selecting a place for negotiation
- Self-presentation in negotiation (small-talk, attire, first impression, etc.)
- Establish common ground and how to use ground rules
- Bargaining stage
- Obstacle to mutual gain and how to turn them
- Dealing with negative emotions
- Closing phase
- Customer Service, Marketing, Sales, Quality Control, Negosiator, Manager Marketing, or that require this training;
- Any professionals who want to develop and to sharpen their negotiation ability in a professional setting.
- Detailed course notes
- Upon successful completion of your course, you’ll receive an internationally recognized BSI certificate.

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