ISO/IEC 20000-1:2018 Internal Auditor

This course is now available online

 

By conducting effective internal audits, you can ensure that your organization’s service management system continually improves and achieves its full potential. Based on ISO/IEC 20000-1 and ISO 19011, this two-day course will guide you through the service management internal audit process, from planning and performing the audit to reporting the findings and taking corrective action.

During the training, you will develop your auditing skill by taking part in practical exercises, role-playing activities and group workshops. You will also learn how to customize the internal audit framework to suit your organization, and that you can integrate ISO 2000-1 audits with other management systems, such as ISO 9001.

It is recommended that delegates have some understanding of IT service management systems and/or auditing principles around another management system standard before attending this course.