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Quality in an organization means consistently meeting customer expectations. Some describe it as excellence, the absolute best, or value. In the organizational context, it's up to your organization to understand and categorize how customers perceive quality. This helps your organization strive to meet those expectations.
This awareness course will help you and your teams understand what quality is, why it’s important, the role of the management system, and the part that each employee plays to achieve the management system's objectives and ensure conformity.
Having a consistent level of awareness across an organization can support employees to make informed decisions, enabling them to navigate complex situations with clarity and confidence. Ensuring everyone has a shared fundamental understanding of your quality management system can help embed continual improvement and maximize the benefits of having ISO 9001.
On-demand - training that’s even more flexible
BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.
This course will help learners across the organization to:
Upon completion of this course, delegates will be able to:
This course is ideal for all staff, especially those who are within scope or have an interest in an ISO 9001 management system.
Explore our BSI Academy knowledge bundles, giving you great savings across multiple courses and an opportunity to maximize your training budget.
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Reach out and see how we can help guide you on your path to sustainable operational success.