Standard

ISO 23592 - Service Excellence. Principles and Model

Achieve service excellence and offer exceptional customer experiences in your organization with the internationally recognized ISO 23592 standard.

Ensure your customer service can meet evolving globalization, digitalization and customer needs

The ISO 23592 framework empowers customer-facing organizations by detailing the principles, elements and sub-elements necessary to deliver outstanding customer experiences.

This standard helps organizations go beyond basic principles of customer service. Its updated terminology, principles and model of service excellence can be applied to any organization that provides services, including public services and non-profit organizations.

ISO 23592 enables you to exceed your customers’ expectations by helping you understand the two higher levels of the service excellence pyramid. This includes Level 3 (Individual excellent service provision) and Level 4 (Surprisingly excellent service provision).

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Understand and implement ISO 23592 - Service Excellence. Principles and model.

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ISO 23592 certification

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Exceed customer expectations and deliver outstanding services

Build trust by demonstrating your organization's commitment to customer service.
Enhance customer loyalty and strengthen competitiveness with new service offerings.
Show your service meets improved, globally recognizable customer service standards.
Reach Levels 3 and 4 of the service excellence pyramid.
Ensure your customer service can meet evolving customer, digitalization, and globalization needs.
Further engage your customers and achieve a competitive advantage.