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Increase customer satisfaction levels by establishing an effective and trusted complaints handling process as detailed in ISO 10002.
ISO 10002 is the international standard for customer satisfaction. It provides guidelines for putting in place your own complaints management system and processes – helping you to identify complaints and address them in a consistent and satisfactory way. Applicable to any organization, it helps to identify recurring causes of complaints and formulate ways to eliminate them.
Ensure organization-wide understanding of the foundations of outstanding customer service and complaints handling.
Get the BS ISO 10002 customer satisfaction standard, or subscribe to get all the standards you need.
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Increase competence and confidence throughout your workforce and workplace with certification to ISO 10002.
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Improve your complaints management processes and strengthen customer relationships for long-term success.
Drive continuous improvement by identifying inefficient operational trends.
Reduce complaints by formulating and implementing a customer-first mindset.
Empower staff with new customer service training opportunities.
Handle customer complaints more effectively with robust management controls.
Increase satisfaction across your internal workforce.
Deliver service that wins and retains more customers.
Speak to us to turn your complaints management process into your organization's advantage, and make a lasting difference to your customers.
