This course teaches a general understanding of the concepts of the ISO 9001 standard and how the requirements impact the day-to-day operations of organizations in any industry. An experienced instructor explains the clauses of ISO 9001 in detail, providing a base for understanding the quality management principles and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions.

This course provides extensive knowledge of ISO 9001 and ISO 19011 definitions, concepts, guidelines and requirements. It provides in-depth coverage of an auditor’s roles and responsibilities, the principles, practices and types of audits. This course provides you with the tools you need to conduct all phases of an internal audit, including preparing and presenting effective audit reports.

This course is for individuals interested in conducting first-party, second-party and third-party audits, management representatives, quality directors, managers, engineers and consultants.

Cette formation a été développée pour permettre aux participants de comprendre les concepts de la norme ISO 9001:2015 et la façon dont les exigences ont un impact sur les opérations quotidiennes des entreprises de tous secteurs.

Apprendre comment auditer un Système de Management de la Qualité (SMQ) selon la norme ISO 9001:2015

• Vous permettre une compréhension précise des termes clés, des définitions et des exigences de l’ISO ISO 9001:2015
• Vous démontrer comment la norme peut aider votre organisme à mieux répondre aux besoins des clients