This interactive and practical three-day course will provide first-hand experience of the approaches and tools necessary for effective process improvement. By developing your knowledge and skill in this important area, you will be able to deploy a process improvement framework that works effectively for your organization.
For some organizations, adopting an improvement methodology such as Lean Six Sigma may be too detailed, time consuming or unsuitable for their processes. This course aims to effectively fill this gap by providing a practitioner’s view and toolkit for process improvement.
The tools and techniques covered during the course are applicable to any process (or any management system process), so although the case study adopts a quality perspective, it can be understood from all disciplines.
How will I benefit?
These tools and techniques will provide you with an efficient, simple-to-use and logical approach to organizational problem solving and process improvement:
• Eight disciplines (8Ds) problem solving
• The Ishikawa Tools (Seven Basic Tools)
• Analyse data from a process
• Create problem statements
• Define project teams
• Develop CT-trees
• Develop time series charts
• Make observations and conclusions of statistical analysis
• Recognise non/necessary/value added activities
• Build Value Stream Maps
• Construct a 5-Why analysis, risk assessments, C&E Matrix analysis/diagrams, scatter diagrams, error proofing and solution selection matrixes
• Use visual management aids and gain an overview of 5S disciplines and change management
Who should attend?
This course is for anyone who wants to have knowledge of the basic concepts of process improvement, wants to learn about different process improvement tools and how to logically improve a process, which can be applied to any workplace, without extensive theory.
What will I learn?
What will I learn?
Upon completion of this course you will have the knowledge to:
• Recognize the need for clear process definition
• Identify the structure of process improvement deployment
• Recognize team structures and stakeholder influences and the needs of the interested parties
• Determine root causes
• Identify process improvement opportunities
• Recognize process standardization techniques
• Identify the basic principles of managing change and overcoming resistance to change
You will have the skills to:
• Use data to identify and quantify improvement opportunity
• Map the process and use data to understand the improvement opportunities
• Analyse process data and use it to describe the relationship between the process and the outcomes
• Evaluate and select improvement solutions
• Validate improvement effectiveness
• Review basic process control techniques On completion, you will be awarded an internationally recognized BSI Training Academy certificate.
