Quality Management

Quality is defined as constant conformity to the expectation of the customers in an organization. Others define quality as excellence, absolute best, value, etc. When quality is defined in accordance with organizations, it is the organization that has to survey and classify how quality is defined and perceived by their customers so that they can work towards meeting these expectations.

This course aims to give delegates and members of Business NSW an overview and understanding of implementing a Quality Management System in accordance with ISO 9001:2015, and the best practices in small businesses.

A well-designed quality management system (QMS) must address its risks and opportunities. These may arise from the organization’s significant aspects, compliance obligations or from other issues relating to the organization’s context. 

- Qualification available -

This BSI ISO 9001:2015 requirements training course teaches you the key terms, definitions, and foundations of ISO 9001:2015, so you can better meet customer needs.

- Qualification available -

If you need to understand the requirements of a quality management system and are confident enough not to need tutor-led training, you can opt for an online, self-paced version of our ISO 9001 Requirements course.

Looking for a tutor-led course with peer-to-peer interaction? This course is also available in a virtual or location-based classroom.

This course has been designed to furnish you with the knowledge and skills to be able to conduct a base-line review of your organization’s current position and implement the key principles of ISO 9001, ISO 14001 and ISO 45001.

This fast paced, one-day combined management training course helps you to evaluate the importance of Quality, Environmental and Health and Safety standards in securing future business success. It provides an ideal introduction to the broad topic area of Quality, Environmental and Health and Safety standards and certification.

• Gain the skills to plan, conduct, report and follow up an audit in accordance with ISO 19011
• Identify the purpose and benefits of a QMS
• Explain the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19011 (and ISO 17021 where appropriate)
• Advance your professional development by gaining a Certificate of Attainment from a globally recognized training body

A combined management system (ISO 9001, ISO 14001 and ISO 45001) allows you to monitor quality, environmental, occupational health and safety across all operations. Critical to this is the way you monitor the system’s performance. This course has been designed to furnish you with the knowledge and skill to be able to conduct a combined internal audit.

Gain the confidence to effectively audit a QMS in accordance with internationally recognized best practice techniques. Demonstrate your commitment to quality by transforming existing auditor skills to ISO 9001:2015. Consolidate your expertise with the latest developments and contribute to the continual improvement of the organization.