ISO/IEC 20000-1 Training courses

• Understand the benefits of an Service management system
• Discover ways to introduce ISO/IEC 20000-1 into your organization
• Learn how to integrate ISO/IEC 20000-1 with existing management systems

• Assess current Service management system to identify gaps and ways to meet ISO/IEC 20000-1 requirements
• Plan and implement an Service management system and learn how to monitor performance

• Understand auditing principles and auditor responsibilities
• Learn to plan, carry out and report on an ISO/IEC 20000-1 internal audit
• Find out how to produce accurate documentation and recommend corrective action

Gain the knowledge of ISO/IEC 20000-1 requirements and methods for its implementation, as well as the skills to effectively lead, manage and delegate activities to ensure the effective implementation of ISO 20000-1 within your organization.

• Get a detailed understanding of ISO/IEC 20000-1 in the context of an audit
• Learn to plan, lead and manage an ISO/IEC 20000-1 audit
• Discover how to integrate other management system audits