ISO/IEC 20000-1 Service Management Resources

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ISO/IEC 20000-1 Client Guide

A top-level guide to help you understand ISO/IEC 20000 and the benefits it can bring your organization.

Download your copy of the ISO/IEC 20000-1 Client Guide

ISO/IEC 20000-1 Implementation Guide

An in-depth guide to help you with implementing ISO/IEC 20000-1. It provides information on the standard, its clauses and benefits of using ISO/IEC 20000-1 and getting certified

Download the ISO/IEC 20000-1 Implementation Guide (PDF)

ISO /IEC 20000-1 Executive Briefing

The executive briefing helps senior management understand the overarching business benefits of adopting ISO/IEC 20000-1

ISO /IEC 20000-1 Executive Briefing

ISO/IEC Transition Support Materials

Do you need to move your service management system from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018? Use our transition support materials to help:

ISO/IEC 20000-1:2018 CEO Transition Briefing
ISO/IEC 20000-1:2018 Mapping Guide
Delivering effective and resilient services with ISO/IEC 20000-1 webinar

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