They are a valuable tool in the consumer protection toolkit, working alongside regulation, policy and enforcement. However, it is vital that consumers are involved in standards development to make sure they address real problems faced by real people.
As the UK's National Standards Body, it is a priority for us to ensure all relevant stakeholders - including consumers - are involved in standards development.
We facilitate opportunities - like CPIN and the BSI Consumer Forum - for consumers to speak up and make sure they have an equal voice.